Client Success Manager (UK Market) - 12-Month Fixed-Term Contract

PHMG; Manchester; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Free PureGym membership after 3 months

Cycle to work scheme

23 days annual leave plus bank holidays

Additional half day off for birthday

Enhanced maternity, paternity and adoption leave

Two volunteer days per year

Smart pension scheme

Life insurance and critical illness cover

Expenses paid company events

Free fruit and breakfast

Company sports teams

Career development linked to performance

Fundraising initiatives for charity

Dedicated Employee Assistance Programme

Job summary

A leading audio branding agency in Manchester is seeking a Client Success Manager on a 12-month fixed-term contract. The role involves managing client relationships, ensuring quality service delivery, and achieving strategic goals. The ideal candidate will have extensive B2B account management experience and strong communication skills. The position offers a competitive compensation package and various benefits, including a gym membership and enhanced leave policies.

Qualifications

• Extensive experience in a process-driven B2B Account Management role.
• Unrivalled attention to detail, creativity, and initiative.
• Ability to spot opportunities to increase revenue within the account base.

Responsibilities

• Develop robust relationships with clients by understanding their brand values.
• Provide prompt and clear communication at every stage of the project.
• Work with creative and technology teams to translate client requirements.

Skills

Account Management

Communication

Client Relationships

Project Management

Attention to Detail

Job description

Overview

Client Success Manager (UK Market) - 12-Month Fixed-Term Contract

Join to apply for the Client Success Manager (UK Market) - 12-Month Fixed-Term Contract role at PHMG.

Compensation package: £30k basic, £46,000 OTE

Office location: Old Trafford, Manchester, M16 0PQ

Working hours: Monday - Friday 8.45am - 5.15pm

Reports to: Client Services Manager

Role description

We are seeking a dynamic and results-orientated Client Success Manager to join our team on a 12-month fixed-term contract. As a Client Success Manager at PHMG, you will play a crucial role in ensuring the seamless execution of audio branding strategies for our esteemed clients. Working in close collaboration with our clients, creative teams, and technology experts, you will translate brand visions into sonic identities. Acting as a seamless extension of our client's business, you will be a trusted advisor and partner. Your approach is consultative, taking the time to understand your client's brand and offering tailored, strategic guidance.

Your responsibilities go beyond account management; you are the driving force behind ensuring our clients receive not just a service, but an unparalleled experience. The role demands exceptional interpersonal skills and a deep understanding of what world-class customer service truly means. You will foster meaningful client relationships and be dedicated to delivering exceptional experiences, contributing to our continued success and the satisfaction of our valued clients.

Being highly organised and strategic is a mindset that shapes your approach to every project. Your organisational acumen allows you to manage intricate details and timelines, ensuring that nothing falls through the cracks. Your strategic thinking enables you to foresee the bigger picture, aligning each project with the overarching goals of the client and the company. You are motivated to achieve and surpass goals, continually raising the bar for success.

Role responsibilities

• Client-centric approach: Develop robust relationships with clients by understanding their brand values, objectives, and target audience.
• Communication: Provide prompt and clear communication at every stage of the project, keeping clients informed about progress, milestones, and potential challenges.
• Collaboration: Work with creative and technology teams to translate client requirements into impactful audio branding solutions.
• Project management: Use data-driven insights to manage multiple projects from concept to delivery.
• Time management: Ensure timely delivery without compromising quality.
• Risk management: Foresee challenges and proactively develop solutions to keep projects on track.
• Achieving excellence: Maintain ownership of KPIs and deliver exceptional results.
• Documentation and reporting: Keep thorough records of client interactions, project progress, and feedback.
• Continuous improvement: Seek feedback and strive for ongoing improvement.

Experience and qualifications

• Extensive experience in a process-driven B2B Account Management role
• Unrivalled attention to detail, creativity and initiative
• Ability to spot opportunities to increase revenue within the account base
• Highly organised with the ability to manage multiple ongoing projects simultaneously
• Excellent communication skills, both written and verbal

What you’ll get in return

• Free PureGym membership after 3 months served
• Cycle to work scheme
• 23 days annual leave plus bank holidays, increasing with length of service
• Additional half day off for birthday
• Enhanced maternity, paternity and adoption leave
• Two volunteer days per year for a charity of your choice
• Smart pension scheme
• Life insurance and critical illness cover
• All expenses paid company events in sought-after venues
• Free fruit and breakfast
• Company sports teams
• Career development directly linked to performance
• Fundraising initiatives for our registered charity – the PHMG Foundation
• Dedicated Employee Assistance Programme

About PHMG

Established in 1998, PHMG has grown from a renowned Manchester-based business to the world’s leading audio branding agency – working with 36,000 clients in 54 countries. This expansive client list includes household names such as Samsung, Audi and Adidas, as well as SMEs in every sector. We provide a stellar production that combines creative copy, world-class voice artistry and a Brand-Sound-Track to strengthen client identities.