Operations Associate - North America

PHMG; Manchester; On-site; GBP 30,000 - 32,000; Full time

Job summary

PHMG, a Manchester-founded audio branding agency, is seeking an Operations Associate to support the North American account base from our Manchester office. You will collaborate with Account Managers, Copywriters, Post-Production and Technical Teams to deliver timely, high-quality client experiences.

You’ll manage project timelines, coordinate creative production, and respond to client requests while exploring opportunities to grow client relationships.

Qualifications

• Solid verbal and written communication skills with proven experience within a similar role.
• Ambitious self-starter with drive and a commitment to first-class customer service.
• Strong listening and writing skills with clear articulation and confidence.
• High levels of attention to detail and excellent organisational/time-management skills.
• Experience with standard PC software and CRM databases.
• A commercial mindset to balance client needs with business objectives.
• Commitment to personal development and career growth.

Responsibilities

• Manage the project management of all creative aspects of the client journey.
• Coordinate with Copy, Post-Production, Music and Voice teams to develop client audio branding productions.
• Work with Technical Teams to implement productions and resolve outstanding cases.
• Contact clients after email campaigns to confirm update requirements.
• Support Account Managers in identifying additional business opportunities.
• Ensure timely responses to client queries and proactively coordinate with clients and internal teams.
• Conduct audio branding quality checks with clients and troubleshoot as needed.

Skills

Communication

Customer service

Listening

Attention to detail

CRM experience

Commercial mindset

Time management

Team collaboration

Self-starter

Tools

CRM databases

PC software

Job description

Role: Operations Associate - North America

Location: Old Trafford, Manchester, M16 0PQ

Hours: 1pm-10pm Monday - Friday

Salary: £30,000 with an OTE of £31,000

Contract:Fixed Term until end of December 2026

We’re looking for ambitious Operations Associate to join our Client Care team to play a vital role in the day-to-day management of our North American account base, made up of long-standing clients and new clients signed up by our expert sales teams.

Our Operations Associates help to ensure all our clients receive a high-quality and timely service by partnering with different teams in the organisation - such as Account Managers, Copywriters, Post-Production and Technical Teams.

Responsibilities:

• Responsible for the project management of all creative aspects of the client journey.
• Liaising with the Copy, Post-Production, Music and Voice teams to develop client audio branding productions.
• Working alongside the Technical Teams to ensure the implementation of all productions as well as resolving any outstanding cases.
• Contacting clients following email campaigns to ascertain update requirements.
• Understanding the Account Managers client base and supporting with searching for additional business opportunities.
• Ensuring a timely response to incoming client queries and requests as well as proactively contacting clients/internal departments as and when required.
• Perform audio branding quality check calls with clients and troubleshoot when required.

Skills, knowledge and experience required:

• Solid verbal and written communication skills with proven experience within a similar role
• An ambitious self-starter with drive, creativity and a commitment to first-class customer service
• Strong listening and writing skills and an ability to speak articulately and confidently
• High levels of attention to detail and expert organisational/time-management skills
• Expertise with all standard PC software and CRM databases
• A commercial mindset to be able to balance client need with business objectives
• Commitment to personal development and career growth

About PHMG:

Established in 1998, PHMG has grown from a Manchester-founded creative business into the world’s leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca-Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector. Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services. In 2025, PHMG entered a defining new chapter as an employee-owned business. Ownership now sits with the people who power our creativity, performance and growth. It strengthens our independence, sharpens our long-term focus and ensures success is shared. We are proud recipients of the King’s Award for Enterprise, recognised for innovation, growth and performance excellence. Today, more than 800 colleagues across six global offices collaborate to deliver work that blends artistry with commercial impact. Joining PHMG means becoming part of a people-powered, future-focused company that values creativity, champions diversity and invests in professional growth. Sound good?