Operations Associate – Client Care (Audio Branding, NA)

PHMG Careers; Manchester; On-site; GBP 30,000 - 32,000; Full time

Job summary

PHMG is seeking an Operations Associate to join our Client Care team in Manchester, focusing on North America accounts. You will manage the day-to-day client journey, coordinating with Account Managers, Copywriters, Post-Production and Technical Teams to ensure high-quality, timely service.

In this fixed-term role (until December 2026), you’ll liaise across departments, drive project management of creative outputs, handle client queries promptly, and support growth opportunities while delivering

Qualifications

• Solid verbal and written communication skills with proven experience within a similar role.
• Ambitious self-starter with drive, creativity and a commitment to first-class customer service.
• Strong listening and writing skills and an ability to speak articulately and confidently.

Responsibilities

• Responsible for the project management of all creative aspects of the client journey.
• Liaising with the Copy, Post-Production, Music and Voice teams to develop client audio branding productions.
• Working alongside the Technical Teams to ensure the implementation of all productions as well as resolving any outstanding cases.
• Contacting clients following email campaigns to ascertain update requirements.
• Understanding the Account Managers client base and supporting with searching for additional business opportunities.
• Ensuring a timely response to incoming client queries and requests as well as proactively contacting clients/internal departments as and when required.
• Perform audio branding quality check calls with clients and troubleshoot when required.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Time management

CRM databases

PC software

Commercial mindset

Career development

Tools

CRM software

Job description

PHMG is seeking an Operations Associate to join our Client Care team in Manchester, focusing on North America accounts. You will manage the day-to-day client journey, coordinating with Account Managers, Copywriters, Post-Production and Technical Teams to ensure high-quality, timely service.

In this fixed-term role (until December 2026), you’ll liaise across departments, drive project management of creative outputs, handle client queries promptly, and support growth opportunities while delivering