Operations Assistant: Customer Service & Warehouse

Wolseley; South Shields; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Annual leave

Pension (matched up to 9%)

Bonuses

Maternity leave

Employee discounts

Healthcare

YuLife app

Cycle to Work

Job summary

Wolseley Managed Services in South Shields is seeking an Operations Assistant to support counter service, ticketing and sales processing. You will build rapport with customers and suppliers, handle queries by phone or email, and carry out essential warehouse tasks.

This full-time role offers a 40-hour week (Mon–Fri, 08:00–16:30) with training opportunities and potential bonus benefits, aligned with our competitive package.

Qualifications

• Previous experience in a busy warehouse environment.
• Previous experience in customer service.
• Experience within industry or with trade would be advantageous.
• A positive attitude and willingness to learn, including the completion of necessary training.

Responsibilities

• Serving customers on the counter and booking tickets onto the system.
• Building rapport with customers & suppliers, responding to queries over the phone or email and processing sales.
• General warehouse duties including goods in & out, filling paperwork, picking and packing customer orders and merchandising.

Skills

Customer service

Warehouse operations

Sales coordination

Tools

Ticketing system

Job description

Wolseley Managed Services in South Shields is seeking an Operations Assistant to support counter service, ticketing and sales processing. You will build rapport with customers and suppliers, handle queries by phone or email, and carry out essential warehouse tasks.

This full-time role offers a 40-hour week (Mon–Fri, 08:00–16:30) with training opportunities and potential bonus benefits, aligned with our competitive package.