Customer-Facing Operations Assistant

Wolseley Group; South Shields; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual leave

Pension up to 9%

Bonus potential

Maternity leave

Employee discounts

Healthcare access

YuLife app

Cycle to Work

Job summary

Wolseley Group in South Shields is seeking an Operations Assistant to support customers on the counter, upload tickets, and help with warehouse tasks. You will build rapport with customers and suppliers, handling queries over the phone or email while processing sales efficiently.

The role is a full-time, 40-hour week, Monday to Friday, 08:00–16:30 with a 30-minute break. A competitive salary plus bonus and a great benefits package are on offer.

Qualifications

• Experience in a busy warehouse environment.
• Experience in customer service.
• Industry or trade experience advantageous.

Responsibilities

• Serve customers at the counter and book tickets onto the system.
• Build rapport with customers and suppliers, respond to queries by phone or email, and process sales.
• Carry out general warehouse duties including goods in/out, paperwork, picking and packing, and merchandising.

Skills

Customer service

Warehouse experience

Sales support

Job description

Wolseley Group in South Shields is seeking an Operations Assistant to support customers on the counter, upload tickets, and help with warehouse tasks. You will build rapport with customers and suppliers, handling queries over the phone or email while processing sales efficiently.

The role is a full-time, 40-hour week, Monday to Friday, 08:00–16:30 with a 30-minute break. A competitive salary plus bonus and a great benefits package are on offer.