Operations Assistant - Customer Focus, Bonus & Benefits

William Wilson Limited; Tain; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Annual leave

Pension matched up to 9%

Bonuses

Discounts (online and high street)

Healthcare

YuLife app

Cycle to Work

Job summary

Highland Plumbing & Heating Supplies, located in Tain, Scotland, is seeking an Operations Assistant to handle warehouse duties, assist customers on the trade counter and respond promptly to calls and emails. The role offers a competitive salary with bonus and extensive benefits.

Working 42.5 hours per week, Monday to Friday 7:30am–5:00pm, plus 1 in 4 Saturday mornings 8am–12noon paid overtime, training opportunities, and ongoing development within the Wolseley Group.

Qualifications

• Positive and proactive approach with willingness to take on training available.
• Confidence interacting with customers, asking questions and understanding requirements.
• Experience using a forklift ideal but training can be provided.
• Full UK Driving Licence preferred to support relief delivery driving.

Responsibilities

• Completing general warehouse duties including picking & packing orders, goods in & out and merchandising within the branch.
• Serving customers on the trade counter and understanding their specific needs to provide product recommendations.
• Responding to customer phone calls and emails with a proactive, positive attitude to build strong relationships and ensure excellent customer service.

Job description

Highland Plumbing & Heating Supplies, located in Tain, Scotland, is seeking an Operations Assistant to handle warehouse duties, assist customers on the trade counter and respond promptly to calls and emails. The role offers a competitive salary with bonus and extensive benefits.

Working 42.5 hours per week, Monday to Friday 7:30am–5:00pm, plus 1 in 4 Saturday mornings 8am–12noon paid overtime, training opportunities, and ongoing development within the Wolseley Group.