Operations Assistant

Wolseley Group; Tain; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual leave

Pension matching (up to 9%)

Bonus opportunities

Employee discounts

Healthcare

Cycle to Work

YuLife app

Job summary

Highland Plumbing & Heating Supplies, part of the Wolseley Group, is seeking an Operations Assistant in Tain, Scotland. You will handle warehouse duties, assist customers on the trade counter, and respond to calls and emails with a proactive, customer-focused attitude.

The role operates 42.5 hours weekly, Mon-Fri 7:30–5, with 1 in 4 Saturdays 8–12 paid as overtime. Forklift experience is helpful; a full UK driving licence is preferred for relief deliveries.

Qualifications

• General warehouse experience and ability to handle stock and merchandising.
• Good communication skills for customer interactions on trade counter.
• Willingness to learn and take on training.

Responsibilities

• Perform general warehouse duties: picking, packing, goods in/out, and merchandising.
• Assist customers at the trade counter with product recommendations.
• Respond to customer calls and emails with a proactive, friendly approach.

Skills

Customer service

Forklift experience

Driving licence

Tools

Forklift training

Driving licence

Job description

## Operations AssistantApply: Tain (427): Full time: Posted Today: JR116629**Salary:****Competitive salary + Bonus + Excellent Benefits** **Operations Assistant - Tain - Highland Plumbing & Heating Supplies** **So, who are we?** We are Highland Plumbing & Heating Supplies, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. **Also, did we mention?** In addition to the competitive salary, there are also benefits on tap – including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! Highland Plumbing & Heating Supplies, located in Tain, Scotland, offers an extensive range of plumbing and heating products both online and through the trade counter. We provide expert advice and stock over 3000 product lines. We are passionate about customer service and have a proven track record of providing best in class service to our customers. As an **Operations Assistant** based in **Tain, Ross-shire,** you’ll be responsible for:* Completing general warehouse duties including picking & packing orders, goods in & out and merchandising within the branch.* Serving customers on the trade counter and understanding their specific needs to provide product recommendations.* Responding to customer phone calls and emails with a proactive, positive attitude to build strong relationships and ensure excellent customer service. In this role you will be working 42.5 hours per week Monday to Friday between 7.30am - 5pm, along with 1 in 4 Saturday mornings 8am - 12noon paid at overtime. **And here’s what we’d like you to have:*** A positive and proactive approach with a willingness to take onboard all training available.* Confidence interacting with customers, asking questions and understanding their requirements.* Experience using a Forklift would be ideal but not essential as training can be provided.* Full UK Driving Licence would be preferred to support with relief delivery driving when needed **We look forward to receiving your application!**