Operations And Warehouse Coordinator

Dovetail HRS; Thruxton; On-site; GBP 30,000 - 40,000; Full time

Job summary

Dovetail HRS near Andover is seeking a highly organised Operations & Customer Support Coordinator for a permanent role with a salary of £30,000 - £40,000 DOE. The client supplies pre-insulated pipe systems to installers, heating designers and contractors.

This hands-on role will coordinate customer orders, transport and stock, while also providing warehouse support at peak times and covering holidays and sickness.

Qualifications

• Must be organised and able to manage multiple tasks.
• Friendly and professional when dealing with customers.
• Confident using computer systems (ERP/CRM experience is an advantage).
• Calm under pressure and able to prioritise work.
• Willing to learn about our products and industry.
• Experience in a trade, distribution or construction-related business is helpful but not essential.
• Counterbalance FLT Licence or willing to be trained on a forklift truck.

Responsibilities

• Coordinate transport and deliveries for customer orders
• Monitor stock levels and report replenishment needs using the ERP system
• Prepare standard customer quotations
• Respond to day-to-day customer enquiries
• Coordinate dispatches with the warehouse and book deliveries through the transport portal
• Maintain accurate customer and product records in Odoo (ERP system)
• Escalate technical or commercial queries when required
• Warehouse fulfilment

Skills

Customer service

ERP experience

Stock management

Transport coordination

Odoo ERP

CRM experience

Multitasking

Communication

Tools

Odoo

Job description

Operations and Customer Support/ Warehouse Coordinator

Near Andover

Permanent role

£30,000 - £40,000 DOE

Job Summary

We are seeking a highly organised and communicative Operations & Customer Support Coordinator who will also provide warehouse support at peak times, on behalf of our client to join their team. This client supplies pre-insulated pipe systems to installers, heating designers and contractors working in the heating and construction sectors.

The Role

This is a varied, hands‑on office role at the heart of the business. You'll coordinate customer orders, transport and stock, while working closely with both customers and our warehouse team to ensure deliveries are completed efficiently, assisting in the warehouse in busy periods and when it is necessary to cover holidays and sickness leave.

Key Responsibilities

• Coordinate transport and deliveries for customer orders
• Monitor stock levels and report replenishment needs using the ERP system
• Track incoming supplier deliveriesPrepare standard customer quotations
• Respond to day‑to‑day customer enquiries
• Coordinate dispatches with the warehouse and book deliveries through the transport portal
• Maintain accurate customer and product records in Odoo (ERP system)
• Escalate technical or commercial queries when required
• Warehouse fullfillment

About You

• Organised and able to manage multiple tasks
• Friendly and professional when dealing with customers
• Confident using computer systems (ERP/CRM experience is an advantage)
• Calm under pressure and able to prioritise work
• Willing to learn about our products and industry
• Experience in a trade, distribution or construction‑related business is helpful but not essential
• Counterbalance FLT Licence or willing to be trained on a Forklift Truck

If you're organised, proactive and enjoy being the person who keeps everything running smoothly, we'd love to hear from you.