Logistics & Warehouse Operations Coordinator

Dovetail HRS; Thruxton; On-site; GBP 30,000 - 40,000; Full time

Job summary

Dovetail HRS near Andover is seeking a highly organised Operations & Customer Support Coordinator for a permanent role with a salary of £30,000 - £40,000 DOE. The client supplies pre-insulated pipe systems to installers, heating designers and contractors.

This hands-on role will coordinate customer orders, transport and stock, while also providing warehouse support at peak times and covering holidays and sickness.

Qualifications

• Must be organised and able to manage multiple tasks.
• Friendly and professional when dealing with customers.
• Confident using computer systems (ERP/CRM experience is an advantage).
• Calm under pressure and able to prioritise work.
• Willing to learn about our products and industry.
• Experience in a trade, distribution or construction-related business is helpful but not essential.
• Counterbalance FLT Licence or willing to be trained on a forklift truck.

Responsibilities

• Coordinate transport and deliveries for customer orders
• Monitor stock levels and report replenishment needs using the ERP system
• Prepare standard customer quotations
• Respond to day-to-day customer enquiries
• Coordinate dispatches with the warehouse and book deliveries through the transport portal
• Maintain accurate customer and product records in Odoo (ERP system)
• Escalate technical or commercial queries when required
• Warehouse fulfilment

Skills

Customer service

ERP experience

Stock management

Transport coordination

Odoo ERP

CRM experience

Multitasking

Communication

Tools

Odoo

Job description

Dovetail HRS near Andover is seeking a highly organised Operations & Customer Support Coordinator for a permanent role with a salary of £30,000 - £40,000 DOE. The client supplies pre-insulated pipe systems to installers, heating designers and contractors.

This hands-on role will coordinate customer orders, transport and stock, while also providing warehouse support at peak times and covering holidays and sickness.