OPERATIONS COORDINATOR

Talentsure; England; On-site; GBP 26,100 - 31,900; Full time

Benefits offered by this job

Competitive salary

Career progression opportunities

Generous time off in lieu

Regular team social events

Job summary

A leading drainage services provider is looking for a dynamic Operations Coordinator to join their team in Ringwood, Hampshire. This role involves coordinating field engineers, managing logistics, and ensuring customer satisfaction in a fast-paced environment. The ideal candidate should possess strong organizational skills, resilience under pressure, and a good understanding of local geography. The position offers a competitive salary of up to £29,000, career progression opportunities, and a supportive work culture.

Qualifications

• Organised and methodical with a can-do attitude.
• Experience in logistics or customer service preferred.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Manage daily schedules of field engineers.
• Plan efficient routes across Hampshire and the South.
• Act as primary contact for clients, providing updates.
• Rapidly resolve logistical hurdles and reroute resources.
• Ensure engineers have the correct equipment and info.

Skills

Logistics coordination

Problem-solving

Communication

Geographical knowledge

Tech-savvy

Job description

Operations Coordinator – Logistics & Service Delivery

Location: Ringwood, Hampshire

Hours: Monday – Thursday 8am – 5.30pm, Friday 8am – 4pm and Saturday 8am – 3pm (Saturdays are 1in2 and with time off in lieu)

Contract: Full Time, Permanent

Salary: Up to £29,000 D.O.E

The Opportunity

Are you a natural problem‑solver who thrives in a fast‑paced, high‑pressure environment? Our client, a leading and rapidly expanding drainage services provider in the South of the UK, is looking for a dynamic Operations Coordinator to join their vibrant team in Ringwood.

This isn’t just an admin role; it is the “engine room” of the business. You will be responsible for the logistical puzzle of coordinating field engineers, managing emergency call‑outs, and ensuring that every customer receives a five‑star service experience.

The Day‑to‑Day

As the central link between the office and the field, your responsibilities will include:

• Expert Scheduling: Managing the daily diaries of a team of engineers, prioritising emergency drainage works while maintaining scheduled maintenance appointments.
• Route Optimisation: Planning efficient routes across Hampshire and the South to ensure engineers spend more time on‑site and less time in traffic.
• Customer Liaison: Acting as the primary point of contact for clients, providing real‑time updates on engineer ETAs and resolving any logistical hurdles.
• Problem Solving: Rapidly re‑routing resources to handle urgent, time‑critical tasks without disrupting the wider schedule.
• Operational Support: Ensuring engineers have the correct equipment and information to complete jobs successfully the first time.

What We’re Looking For

We need a candidate who is organised, methodical, and possesses a “can‑do” attitude. You might come from a recruitment, logistics, or fast‑paced customer service background.

• Logistics‑Minded: You enjoy the challenge of coordinating multiple moving parts and can think three steps ahead.
• Resilient: You remain calm and professional, even when the phone is ringing and the schedule is changing.
• Communication Pro: You can build rapport quickly with both technical field staff and high‑end corporate clients.
• Geographical Knowledge: A good understanding of the local geography (Hampshire, Dorset, Wiltshire) is a distinct advantage.
• Tech Savvy: You are comfortable picking up new CRM systems and scheduling software quickly.

The Rewards

Our client is known for its close‑knit, supportive culture and commitment to employee growth.

• Competitive Salary: Up to £29,000 depending on your operational experience.
• Career Progression: Excellent opportunities for ongoing training and professional development.
• Work‑Life Balance: Generous “time off in lieu” for Saturday shifts and an earlier finish on Fridays.
• Culture: Regular team social events and a modern, vibrant working environment.

Ready to take the next step?

If you are an organised professional looking for a rewarding role in a growing business, we want to hear from you.

Apply now to be considered for this exciting opportunity.