Operations Agent

Rapier Employment; Aylesford; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Competitive hourly pay

Performance bonuses

Annual leave

Company pension scheme

Life assurance

Maternity pay

Wellbeing support

Training and development

Internal career progression

Job summary

Rapier Employment Limited is recruiting an Operations Agent for a blue-chip international logistics company in Aylesford. Focused on customer service and admin tasks, you will be the first point of contact in a busy service centre, handling enquiries and ensuring smooth operations.

The role requires excellent communication, organisation, and the ability to multi-task within a fast-paced environment. A temporary, part-time contract with pay of £13.55 per hour is offered.

Qualifications

• GCSE Maths and English (or equivalent).
• Experience in administration or office-based work is desirable.
• Comfort using computer systems and IT equipment.

Responsibilities

• Answer incoming calls and handle customer enquiries professionally.
• Be the first point of contact for customers, visitors and colleagues.
• Provide administrative support to ensure smooth daily operations.
• Update customer and shipment information in internal systems.
• Assist with resolving service-related issues and queries.
• Arrange redistribution of parcels when required.
• Support reception duties and welcome visitors as needed.
• Collaborate with colleagues to maintain high service standards.
• Follow health, safety, and security procedures.

Skills

Customer service

Communication

Multi-tasking

IT systems

Education

GCSE Maths & English

Tools

CRM software

Internal computer systems

Job description

This part-time Operations Agent position with Rapier Employment sits within a blue-chip international logistics company in Aylesford. Working 16:15–19:45, the successful candidate earns £13.55 per hour on a temporary contract.

Day to day, the post-holder acts as a first point of contact for customers, visitors and colleagues at the service centre, offering professional assistance and resolving enquiries as they arise. Strong communication and customer service abilities are essential, alongside a problem-solving approach and comfort handling varied tasks in a busy setting. Accuracy and dependability matter, since the role supports the smooth running of daily operations. Suited to someone who enjoys helping people and working collaboratively.

Operations Agent Blue-Chip International Logistics Company Location: Aylesford, Kent Pay Rate: £13.55 per hour Working Hours: 16:15–19:45 Job Type: Temporary

About the Role

Are you a confident communicator with excellent customer service skills? Do you enjoy helping people, solving problems and working in a busy environment? We are currently recruiting an Operations Agent to join a well-established, blue-chip company within the international logistics industry, based in Aylesford. As an Operations Agent, you will play an important role in ensuring the smooth running of the service centre. You will be one of the first points of contact for customers, visitors and colleagues, providing professional assistance and helping to resolve enquiries. This is a varied role combining customer service, administration and general operational support. The ideal candidate will be organised, approachable, confident using computer systems and able to remain calm and professional when working under pressure.

Key Responsibilities

• Answer incoming telephone calls promptly and handle customer enquiries professionally.
• Act as the first point of contact for customers, visitors and colleagues.
• Provide administrative support to ensure the smooth running of daily operations.
• Update customer and shipment information using internal computer systems.
• Assist with resolving customer queries and service-related issues.
• Arrange the redistribution of parcels where required.
• Support reception duties and welcome visitors when necessary.
• Work closely with colleagues to maintain excellent service standards.
• Follow company policies and procedures, including health and safety and security requirements.
• Ensure relevant customs and operational procedures are followed.

What We're Looking For

We are looking for someone who is: Friendly, approachable and confident communicating with people. Experienced in delivering excellent customer service. Organised with good attention to detail. Confident using computers and general IT systems. Able to manage multiple tasks and prioritise workloads. A good problem-solver with the ability to use initiative. Comfortable working in a fast-paced environment. Flexible, reliable and able to adapt to changing operational requirements.

Essential Qualifications

GCSE Maths and English (or equivalent).

Desirable Experience

• Previous administration or office-based experience.
• Experience within the logistics, courier or express delivery industry.
• 2–3 years' experience in operational processing.
• Knowledge of Dangerous Goods procedures.

What's on Offer?

• Competitive hourly pay of £13.55.
• Potential eligibility for performance-related bonuses.
• Generous annual leave, increasing with length of service.
• Company pension scheme.
• Life assurance.
• Enhanced maternity pay and company sick pay.
• Discounts on a range of products and services, including gym memberships.
• Health and wellbeing support.
• Training and development opportunities.
• Opportunities for internal career progression.