Operations & Customer Support Agent (Logistics)

Rapier; Ditton; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Competitive hourly pay

Performance-related bonuses

Generous annual leave

Company pension scheme

Life assurance

Enhanced maternity pay

Company sick pay

Discounts on products and services

Health and wellbeing support

Training and development opportunities

Internal career progression

Job summary

Blue-Chip International Logistics Company is seeking an Operations Agent in Aylesford. You will be the first point of contact for customers, handling enquiries and supporting daily operations in a busy service centre.

The role combines customer service, administration and operational support. You should be organised, calm under pressure, and proficient with computer systems to maintain high service standards.

Qualifications

• GCSE Maths and English (or equivalent) required.
• Experience in delivering excellent customer service.
• Comfortable using computer systems and IT skills.
• Organised with good attention to detail.

Responsibilities

• Answer incoming telephone calls promptly and handle customer enquiries professionally.
• Act as the first point of contact for customers, visitors and colleagues.
• Provide administrative support to ensure smooth daily operations.
• Update customer and shipment information using internal computer systems.
• Assist with resolving customer queries and service-related issues.
• Arrange the redistribution of parcels where required.
• Support reception duties and welcome visitors when necessary.
• Work closely with colleagues to maintain excellent service standards.
• Follow company policies and procedures, including health and safety and security requirements.
• Ensure relevant customs and operational procedures are followed.

Skills

Customer service

Communication

IT systems

Multi-tasking

Problem solving

Fast-paced environment

Education

GCSE Maths & English

Job description

Blue-Chip International Logistics Company is seeking an Operations Agent in Aylesford. You will be the first point of contact for customers, handling enquiries and supporting daily operations in a busy service centre.

The role combines customer service, administration and operational support. You should be organised, calm under pressure, and proficient with computer systems to maintain high service standards.