Evening Logistics & Customer Support Specialist

Rapier; Aylesford; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Bonuses potential

Pension scheme

Life assurance

Annual leave

Job summary

Blue-Chip International Logistics Company in Aylesford, Kent is seeking an Operations Agent to join a busy service centre. You will be the first point of contact for customers, visitors and colleagues, handling enquiries with professionalism while supporting administration and day-to-day operations.

The ideal candidate is a confident communicator with strong customer service skills, comfortable using IT systems and able to stay calm under pressure.

Qualifications

• GCSE Maths and English (or equivalent).
• Experience in administration or office work is desirable.
• Experience in logistics, courier or express delivery industry is a plus.
• 2-3 years in operational processing.

Responsibilities

• Answer incoming telephone calls and handle customer enquiries professionally.
• Be the first point of contact for customers, visitors and colleagues.
• Provide administrative support for daily operations.
• Update customer and shipment information using internal systems.
• Assist with resolving customer queries and service-related issues.
• Arrange redistribution of parcels as needed.

Skills

Customer service

Organised

IT proficiency

Problem solving

Multi-tasking

Communication

Education

GCSE Maths & English

Tools

Internal systems

Job description

Blue-Chip International Logistics Company in Aylesford, Kent is seeking an Operations Agent to join a busy service centre. You will be the first point of contact for customers, visitors and colleagues, handling enquiries with professionalism while supporting administration and day-to-day operations.

The ideal candidate is a confident communicator with strong customer service skills, comfortable using IT systems and able to stay calm under pressure.