Operations Agent

Rapier; Aylesford; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Bonuses potential

Pension scheme

Life assurance

Annual leave

Job summary

Blue-Chip International Logistics Company in Aylesford, Kent is seeking an Operations Agent to join a busy service centre. You will be the first point of contact for customers, visitors and colleagues, handling enquiries with professionalism while supporting administration and day-to-day operations.

The ideal candidate is a confident communicator with strong customer service skills, comfortable using IT systems and able to stay calm under pressure.

Qualifications

• GCSE Maths and English (or equivalent).
• Experience in administration or office work is desirable.
• Experience in logistics, courier or express delivery industry is a plus.
• 2-3 years in operational processing.

Responsibilities

• Answer incoming telephone calls and handle customer enquiries professionally.
• Be the first point of contact for customers, visitors and colleagues.
• Provide administrative support for daily operations.
• Update customer and shipment information using internal systems.
• Assist with resolving customer queries and service-related issues.
• Arrange redistribution of parcels as needed.

Skills

Customer service

Organised

IT proficiency

Problem solving

Multi-tasking

Communication

Education

GCSE Maths & English

Tools

Internal systems

Job description

Operations Agent

Blue-Chip International Logistics Company

Location: Aylesford, Kent

Pay Rate: £13.55 per hour

Working Hours: 16:15-19:45

Job Type: Temporary

About the Role

Are you a confident communicator with excellent customer service skills? Do you enjoy helping people, solving problems and working in a busy environment? We are currently recruiting an Operations Agent to join a well-established, blue-chip company within the international logistics industry, based in Aylesford. As an Operations Agent, you will play an important role in ensuring the smooth running of the service centre. You will be one of the first points of contact for customers, visitors and colleagues, providing professional assistance and helping to resolve enquiries. This is a varied role combining customer service, administration and general operational support. The ideal candidate will be organised, approachable, confident using computer systems and able to remain calm and professional when working under pressure.

Key Responsibilities

• Answer incoming telephone calls promptly and handle customer enquiries professionally.
• Act as the first point of contact for customers, visitors and colleagues.
• Provide administrative support to ensure the smooth running of daily operations.
• Update customer and shipment information using internal computer systems.
• Assist with resolving customer queries and service-related issues.
• Arrange the redistribution of parcels where required.
• Support reception duties and welcome visitors when necessary.
• Work closely with colleagues to maintain excellent service standards.
• Follow company policies and procedures, including health and safety and security requirements.
• Ensure relevant customs and operational procedures are followed.

What We're Looking For

• Friendly, approachable and confident communicating with people.
• Experienced in delivering excellent customer service.
• Organised with good attention to detail.
• Confident using computers and general IT systems.
• Able to manage multiple tasks and prioritise workloads.
• A good problem-solver with the ability to use initiative.
• Comfortable working in a fast-paced environment.
• Flexible, reliable and able to adapt to changing operational requirements.

Essential Qualifications

• GCSE Maths and English (or equivalent).

Desirable Experience

• Previous administration or office-based experience.
• Experience within the logistics, courier or express delivery industry.
• 2-3 years' experience in operational processing.
• Knowledge of Dangerous Goods procedures.Previous logistics experience would be beneficial, but candidates with strong customer service and administration skills are encouraged to apply.

What's on Offer?

• Competitive hourly pay of £13.55.
• Potential eligibility for performance-related bonuses.
• Generous annual leave, increasing with length of service.
• Company pension scheme.
• Life assurance.
• Enhanced maternity pay and company sick pay.
• Discounts on a range of products and services, including gym memberships.
• Health and wellbeing support.
• Training and development opportunities.
• Opportunities for internal career progression.