Operations Administrator — Remote Logistics Support

Gba Logistics; Birmingham; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Inclusive culture with employee groups

Remote options, flexible hours

Health care scheme

Maternity & Paternity package

Sick pay scheme

Bike2Work scheme

Job summary

GBA Logistics is hiring an Operations Administrator in Birmingham. You will provide administrative and customer service support to the Birmingham Operations team, ensuring smooth transport operations and accurate data in the TMS.

You will handle PO reconciliations, invoicing support, and communications with customers and suppliers. The role emphasizes operational accuracy, standard procedures, and contributing to service excellence across transport functions.

Qualifications

• CRM and data entry experience
• Team player approach

Responsibilities

• Provide administrative support to the Birmingham Operations team.
• Maintain accurate transport, customer, and supplier data within the TMS and external platforms.
• Monitor active transport jobs, update statuses, and support handovers between teams.
• Deliver professional customer service via phone and email, providing shipment updates and documentation requests.
• Reconcile Purchase Orders, upload info, and prepare completed jobs for invoicing.
• Liaise with Operations, Accounts, customers and suppliers to support workflow and service delivery.
• Maintain operational documentation, report discrepancies, and ensure procedures are followed.
• Support continuous improvement and perform additional admin duties as required.

Skills

CRM data entry

Team player

Tools

TMS

Job description

GBA Logistics is hiring an Operations Administrator in Birmingham. You will provide administrative and customer service support to the Birmingham Operations team, ensuring smooth transport operations and accurate data in the TMS.

You will handle PO reconciliations, invoicing support, and communications with customers and suppliers. The role emphasizes operational accuracy, standard procedures, and contributing to service excellence across transport functions.