Operations Administrator - Logistics & SLA Support

Converge; West Midlands; On-site; GBP 22,000 - 28,000; Full time

Job summary

Converge Technology Solutions UK is seeking an organised Operations Administrator to provide essential admin support across Production, Service & Repair Fulfilment, and Warehouse & Logistics. You will maintain records, coordinate workloads, and manage communications with customers and suppliers.

Ideal candidates bring strong organisational skills, attention to detail, and the ability to work across multiple teams to ensure smooth operations while supporting sustainability goals.

Qualifications

• Strong administrative and organisational skills.
• Excellent attention to detail and accuracy.
• Experience using Microsoft Office and ERP systems.
• Ability to prioritise tasks and manage multiple activities.
• Good IT skills and computer literacy.
• Strong written and verbal communication skills.

Responsibilities

• Provide administration support across Production, Service & Repair Fulfilment, and Warehouse & Logistics functions.
• Maintain accurate records and ensure all operational information is up to date.
• Communicate professionally with internal teams, customers, suppliers, and third-party partners.
• Support the scheduling and coordination of workloads to meet customer requirements and SLAs.
• Assist Operations leaders by collating reports, data, and operational information.
• Check and process legal and operational documentation accurately.
• Coordinate deliveries and collections, ensuring all details are correct and recorded.
• Support order management activities, including monitoring due dates and stock requirements.
• Assist with global dispatching and shipping activities within agreed service levels.
• Ensure accurate system transactions using the company's ERP system.

Skills

Administrative skills

Attention to detail

IT literacy

Communication skills

Prioritisation

Independent work

Customer service

Deadline orientation

Continuous improvement

Education

GCSEs or equivalent

ERP systems experience

Tools

Microsoft Office

ERP systems

Job description

Converge Technology Solutions UK is seeking an organised Operations Administrator to provide essential admin support across Production, Service & Repair Fulfilment, and Warehouse & Logistics. You will maintain records, coordinate workloads, and manage communications with customers and suppliers.

Ideal candidates bring strong organisational skills, attention to detail, and the ability to work across multiple teams to ensure smooth operations while supporting sustainability goals.