Operations Administrator

Converge; West Midlands; On-site; GBP 22,000 - 28,000; Full time

Job summary

Converge Technology Solutions UK is seeking an organised Operations Administrator to provide essential admin support across Production, Service & Repair Fulfilment, and Warehouse & Logistics. You will maintain records, coordinate workloads, and manage communications with customers and suppliers.

Ideal candidates bring strong organisational skills, attention to detail, and the ability to work across multiple teams to ensure smooth operations while supporting sustainability goals.

Qualifications

• Strong administrative and organisational skills.
• Excellent attention to detail and accuracy.
• Experience using Microsoft Office and ERP systems.
• Ability to prioritise tasks and manage multiple activities.
• Good IT skills and computer literacy.
• Strong written and verbal communication skills.

Responsibilities

• Provide administration support across Production, Service & Repair Fulfilment, and Warehouse & Logistics functions.
• Maintain accurate records and ensure all operational information is up to date.
• Communicate professionally with internal teams, customers, suppliers, and third-party partners.
• Support the scheduling and coordination of workloads to meet customer requirements and SLAs.
• Assist Operations leaders by collating reports, data, and operational information.
• Check and process legal and operational documentation accurately.
• Coordinate deliveries and collections, ensuring all details are correct and recorded.
• Support order management activities, including monitoring due dates and stock requirements.
• Assist with global dispatching and shipping activities within agreed service levels.
• Ensure accurate system transactions using the company's ERP system.

Skills

Administrative skills

Attention to detail

IT literacy

Communication skills

Prioritisation

Independent work

Customer service

Deadline orientation

Continuous improvement

Education

GCSEs or equivalent

ERP systems experience

Tools

Microsoft Office

ERP systems

Job description

Converge Technology Solutions UK: A Commitment to Inclusivity, Innovation, and Sustainability

Converge Technology Solutions UK, the trading names of Stone Technologies Limited based in Staffordshire, UK, designing industry specific IT solutions for each and every client. An IT reseller and IT manufacturer as well as having an award-winning IT recycling facility.

Standing out as an innovative, highly accredited market leader with exceptional employee engagement. Our core values are clear, with sustainability at the heart of our activities.

Inclusivity and Support:

We believe that everyone is welcome and will always be supported in their career with us. We encourage our people to bring their authentic selves to work, ensuring that everyone has an equal opportunity to reach their full potential. Our Disability Confident Employer, Care Leaver Covenant and Foster Friendly accreditations are a testament to our commitment to these principles.

Nurturing Diversity:

Our support for employees and embrace of diversity go beyond policies and procedures. We provide an environment that nurtures inclusivity and engagement. From comprehensive training programs and a wide variety of apprenticeships to opportunities for community support with up to three days a year to volunteer, we create a space where employees can thrive.

Sustainable Practices:

Built around sustainable business methods and a true dedication to delivering the best possible service to our customers, we believe in our people to always work with integrity and continually innovate. We understand that taking inclusion and diversity seriously is imperative to living up to our values.

Location:

Converge HQ, Acton Gate, Stafford

Department:

Operations (Warehouse & Logistics)

Contract:

Full-time, Temporary

Converge is growing, and we're looking for an organised, proactive, and detail-oriented Operations Administrator to join our Operations team. If you enjoy coordinating activities, managing information, supporting multiple stakeholders, and helping deliver excellent service to customers, this is a fantastic opportunity to play a vital role within a fast-paced and dynamic environment.

About the Role

As an Operations Administrator, you'll provide essential administrative support across our Operations function, working closely with teams across Production, Service & Repair Fulfilment, and Warehouse & Logistics.

You’ll help ensure operational processes run smoothly by maintaining accurate records, supporting workload planning, coordinating deliveries and collections, managing customer and supplier communications, and helping the business meet service level agreements (SLAs).

This role is ideal for someone with strong organisational skills, excellent attention to detail, and a commitment to delivering high standards of customer service while supporting Converge's operational efficiency and sustainability goals.

What You'll Be Doing

• Provide administration support across Production, Service & Repair Fulfilment, and Warehouse & Logistics functions.
• Maintain accurate records and ensure all operational information is up to date.
• Communicate professionally with internal teams, customers, suppliers, and third-party partners.
• Support the scheduling and coordination of workloads to meet customer requirements and SLAs.
• Assist Operations leaders by collating reports, data, and operational information.
• Check and process legal and operational documentation accurately.
• Coordinate deliveries and collections, ensuring all details are correct and recorded.
• Support order management activities, including monitoring due dates and stock requirements.
• Assist with global dispatching and shipping activities within agreed service levels.
• Ensure accurate system transactions using the company's ERP system.
• Act as a key point of communication between Sales, Purchasing, and Operations teams.
• Support service and repair activities including vendor communications, order placement, and component returns.
• Ensure compliance with health and safety procedures, company policies, data protection requirements, and information security standards.
• Contribute to sustainability initiatives and support the company's environmental objectives.
• Support continuous improvement activities and undertake additional duties as required.

What You Bring

We're looking for someone who enjoys working in a busy operational environment and takes pride in delivering accurate, efficient, and professional administrative support. You'll bring:

• Strong administrative and organisational skills.
• Excellent attention to detail and accuracy.
• Good IT skills and computer literacy.
• Strong written and verbal communication skills.
• Ability to prioritise tasks and manage multiple activities simultaneously.
• A proactive and flexible approach to work.
• Ability to work independently and as part of a team.
• Strong customer service focus and professional communication style.
• Ability to meet deadlines and work effectively in a fast-paced environment.
• A commitment to continuous improvement and operational excellence.

Qualifications & Desirable Skills

Essential

• Good IT skills and computer literacy.
• Ability to maintain accurate records and documentation.
• Strong communication and organisational skills.

Desirable

• Three GCSEs (or equivalent qualifications).
• Experience using Microsoft Office applications.
• Experience working with ERP (Enterprise Resource Planning) systems.
• Experience within warehouse, logistics, production, or service administration environments.
• Knowledge of stock control processes.
• Route planning or logistics scheduling experience.
• Knowledge of IT hardware and components.
• FLT and/or VNA licence.

Who You Are

You're a highly organised and dependable team player who enjoys solving problems, supporting others, and ensuring things run smoothly behind the scenes. You thrive in a fast-paced environment, take ownership of your work, and consistently deliver high-quality results.

You demonstrate a growth mindset, embrace change, and build positive working relationships across the business. Most importantly, you're committed to delivering excellent service while supporting Converge's values of people, sustainability, customer success, and trusted partnerships.

We reserve the right to close this advert early if we are in receipt of sufficient applications for this position.

This document contains content generated with the assistance of AI. All outputs have been reviewed and validated by the author.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs, sex or sexual orientation, and we will gladly accept applications from all sections of the community. We have an equality, diversity, and inclusion policy that support this approach.