Operations Administrator

Veolia Group; Sheffield; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Company pension

Financial wellbeing support (Stream)

Discounts on retailers

Health & well-being resources

Volunteer day

Training & development

Job summary

Veolia is seeking a detail-oriented administrator in Sheffield to support customer queries, data entry, and billing processes. You will liaise with internal teams, manage supplier interactions, and ensure compliance with Veolia policies.

The role supports regional accounts and requires precise payroll input and PO management. We offer 25 days annual leave, a company pension, financial wellbeing support, discounts, health resources, a volunteer day, and ongoing training to help you grow within

Qualifications

• Administrative & systems proficiency (including Workday, ECHO & Gmail).
• Data entry skills.
• Customer service & communication skills.
• Compliance & process adherence.

Responsibilities

• Liaise with relevant individuals to resolve customer queries.
• Escalate when required to Management.
• Drive a culture of high performance and excellence in line with Veolia values.
• Log safety concerns on our Health and Safety Management System and close out within timescales.
• Provide feedback to the originator.
• Ensure Veolia policies, processes and procedures are adhered to.
• Enter personnel details including payroll accurately and on time.
• Raise Purchase Orders for supply of goods as approved by site management.
• Liaise with suppliers for procurement of goods and ensure timely delivery.
• Process invoices from suppliers to ensure payment terms are met.
• Administer purchase orders, disposal invoices, subcontracted collections and related invoices.
• Manage monthly rebate reporting to customers.
• Ensure telephone calls meet regional expectations.
• Run and send reports to customers including regional accounts and high-value accounts.
• Inform customers of operational delays with alternative collection dates.
• Check CRM for queries and respond appropriately.
• Work with Regional and National Account Managers to maintain customer relations.

Skills

Administrative proficiency

Data entry

Customer service

Compliance

Tools

Workday

ECHO

Gmail

Job description

Ready to find the right role for you? Salary: £26,747.36 per annum, plus annual salary review (up to 3%) & Veolia benefits Hours: Monday to Friday, 40 hours per week, 08:30 - 17:00 Location: Sheffield, S20 1AH When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you

• 25 days of annual leave
• Access to our company pension scheme
• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing

• Liaise with relevant individuals to ensure customer queries are resolved.
• Escalate when required to Management
• Drive and promote a culture of high performance and excellence in line with our organisational values
• Ensure that all safety concerns and near misses are logged on our Health and Safety Management System and closed off within the company's agreed timescales.
• Appropriate feedback must be provided to the originator
• Ensure all Veolia policies, processes and procedures are adhered to
• Ensure personnel details including payroll are entered into the systems correctly and within time limits
• Raise Purchase Orders for the supply of goods as approved by site management
• Liaise with suppliers for the procurement of goods & ensure delivery timescales are met
• Process invoices raised by suppliers to ensure that payment terms are met
• Administer purchase orders, disposal invoices, subcontracted collections and associated invoices
• Control of paperwork on a daily basis including monthly rebate reporting to customers
• Ensuring the answering of telephones are within the regional expectations
• Run and send reports as required to customers, including any Regional Accounts and high value accounts (i.e. any account that is £7K or above and requires a report to go with the invoice)
• Proactively inform customers in a timely manner of any operational delays which impact on their service, confirming the alternative collection date and time
• Check our Customer Relationship Management system for any queries that have come through and respond as appropriate
• Work closely with Regional and National Account Managers, CET and the Sales Team to maintain and foster good customer relations

What we're looking for

Essential:

• Administrative & Systems Proficiency (including Workday, ECHO & Gmail)
• Data Entry Skills
• Customer Service & Communication Skills
• Compliance & Process Adherence

Desirable:

• Experience in Waste Management or a Similar Regulated Industry

We’re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate.

As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

Ready to see the world as we do?

Who is Veolia?

Where other people see waste, our community here at Veolia see opportunity. We’re determined to push for ecological transformation through waste, water and energy, and are committed to getting the tough jobs done. And most importantly, we see the potential of every member of our team, and are giving them the chance to realise it with us. Whether it’s their potential, their commitment or their impact, we see it all. And with our values being community spirit, responsibility, innovation, customer focus and respect they keep us focused on those who matter – all 14,000+ of our employees, our customers and our communities too.