Operations Administrator

Tokio Marine HCC; Wales; On-site; GBP 22,000 - 26,000; Full time

Job summary

Tokio Marine HCC in Bridgend, Wales is seeking an Operations Administrator to support day-to-day policy administration data inputting and processing. You will assist with underwriting data entry and work across the International Delivery Centre to ensure accurate, timely processing of tasks.

The role emphasizes Excel proficiency, attention to detail, and good communication skills, with opportunities to learn and progress in insurance qualifications while contributing to a high-performing team.

Qualifications

• Strong communication skills, both written and verbal.
• Attention to detail to ensure accurate documentation is maintained.
• Willingness to learn and develop insurance knowledge and qualifications.

Responsibilities

• Ensure allocated incoming work tasks are processed, maintained and validated accurately, in a timely manner and in accordance with agreed company service standards.
• Liaise with Underwriters, Underwriting Assistants and other colleagues to resolve queries professionally.
• Attend and participate in meetings locally and at other TMHCC offices as required.

Skills

Excellent communication

Attention to detail

Teamwork / collaboration

Willing to learn

Tools

Microsoft Excel

MS Office

Job description

## Operations AdministratorApplylocations: UK - Bridgendtime type: Full timeposted on: Posted Todayjob requisition id: 2026-789**Job Title:** Operations Administrator**Position Type:** Permanent, full time**Location:** Bridgend, Wales**Why Tokio Marine HCC?**Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.**About Operations**Operations sits at the heart of TMHCC, we ensure the smooth running of all business processes — from policy administration and claims handling to data, technology, and delivery. We focus on driving efficiency which enables our teams across the business to deliver exceptional results every day. Our value statement: Ops makes it happen.**Operations is made up of 7 functions, this role sits within: The International Delivery Centre**The International Delivery Centre is at the heart of how we deliver exceptional underwriting and claims services across our global business — combining expertise, innovation, and collaboration. You'll be working across diverse insurance lines, using data, technology, and continuous improvement to make a real impact every day.Joining the International Delivery Centre means being part of a high-performing team that values growth, agility, and the opportunity to shape the future of specialist insurance.**Job Purpose:**To assist and participate in the day-to-day operations of the Policy Administration team by the inputting and processing of TMHCC Policy Underwriting data. This role is an outstanding opportunity for bright, motivated candidates who are keen and willing to learn. The role will provide an excellent step into the Insurance industry for those at the start of their careers and also those who wish to build on previous office/administration experience.**Key Responsibilities:*** Ensure allocated incoming work tasks are processed, maintained and validated accurately, in a timely manner and in accordance with agreed company service standards* High priority work to be correctly identified and prioritised* To liaise with Underwriters, Underwriting Assistants and other internal/external colleagues in a professional and courteous manner, always seeking to professionally resolve queries* Attend and actively participate in meetings both locally and at other UK TMHCC offices, as reasonably required**Skills and Experience Specification:*** Microsoft Office proficiency, particularly Excel* Excellent communication skills, both written and verbal* A willingness to work both as part of team and on own initiative as required* Demonstrate attention to detail to ensure accurate documentation is maintained* Prepared to study towards relevant insurance qualifications**What We Offer**The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.#LI-HJ1Your success is our priority. In a world that is rapidly changing, TMHCC enables you to take on opportunities with confidence. At Tokio Marine HCC, we pride ourselves on hiring the smartest, most conscientious people, who want to make a difference no matter their background. And then we give them the support and trust they need. We’re always looking for curious, creative transformative thinkers who want to change the status quo and have a passion for doing the right thing. If this is you, then we want you on our team.