Business Support Administrator

Tokio Marine HCC; Bridgend; On-site; GBP 21,000 - 27,000; Full time

Job summary

Tokio Marine HCC in Bridgend, Wales is seeking a Business Support Administrator to assist in day-to-day operations within the International Delivery Centre. You will input and process policy underwriting data, contributing to accurate administration and learning the insurance business from the ground up in a permanent, full-time role.

Successful candidates will liaise with underwriters and colleagues, attend meetings, and develop Excel and communication skills while studying toward relevant

Qualifications

• Proficient with Microsoft Office and Excel.
• Excellent written and verbal communication skills.
• Willingness to learn and study toward insurance qualifications.
• Strong attention to detail and accuracy in documentation.
• Able to work well in a team and on own initiative.

Responsibilities

• Process allocated incoming work tasks accurately and in a timely manner according to service standards.
• Identify and prioritise high-priority work.
• Liaise professionally with Underwriters, Underwriting Assistants and colleagues to resolve queries.
• Attend and participate in meetings locally and at other UK TMHCC offices.

Skills

Microsoft Office

Excel

Communication skills

Teamwork

Attention to detail

Insurance qualifications study

Job description

Job Title: Business Support Administrator

Position Type: Permanent, full time

Location: Bridgend, Wales

Why Tokio Marine HCC?

Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.

About Operations

Operations sits at the heart of TMHCC, we ensure the smooth running of all business processes — from policy administration and claims handling to data, technology, and delivery. We focus on driving efficiency which enables our teams across the business to deliver exceptional results every day. Our value statement: Ops makes it happen.

Operations is made up of 7 functions, this role sits within: The International Delivery Centre

The International Delivery Centre is at the heart of how we deliver exceptional underwriting and claims services across our global business — combining expertise, innovation, and collaboration. You'll be working across diverse insurance lines, using data, technology, and continuous improvement to make a real impact every day.

Joining the International Delivery Centre means being part of a high-performing team that values growth, agility, and the opportunity to shape the future of specialist insurance.

Job Purpose:

To assist and participate in the day-to-day operations of the Business Support team by the inputting and processing of TMHCC Policy Underwriting data. This role is an outstanding opportunity for bright, motivated candidates who are keen and willing to learn. The role will provide an excellent step into the Insurance industry for those at the start of their careers and also those who wish to build on previous office/administration experience.

Key Responsibilities:

• Ensure allocated incoming work tasks are processed, maintained and validated accurately, in a timely manner and in accordance with agreed company service standards

• High priority work to be correctly identified and prioritised

• To liaise with Underwriters, Underwriting Assistants and other internal/external colleagues in a professional and courteous manner, always seeking to professionally resolve queries

• Attend and actively participate in meetings both locally and at other UK TMHCC offices, as reasonably required

Skills and Experience Specification:

• Microsoft Office proficiency, particularly Excel

• Excellent communication skills, both written and verbal

• A willingness to work both as part of team and on own initiative as required

• Demonstrate attention to detail to ensure accurate documentation is maintained

• Prepared to study towards relevant insurance qualifications

What We Offer

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.

The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.