Operations Administrator

Tokio Marine HCC; Bridgend; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Tokio Marine HCC is seeking an Operations Administrator in Bridgend, Wales, to support the Policy Administration team with data input and processing. The role offers a clear path into the insurance industry for those starting their careers, or those seeking to build on prior administration experience.

You will work with Underwriters and colleagues, using Microsoft Office to ensure accurate documentation, timely processing, and continuous improvement in our operations.

Qualifications

• Microsoft Office proficiency, especially Excel.
• Excellent written and spoken communication skills.
• Demonstrate attention to detail in documentation.
• Willingness to learn and pursue relevant insurance qualifications.

Responsibilities

• Process and validate incoming policy administration tasks accurately and promptly.
• Prioritise high-priority work and meet service standards.
• Liaise with Underwriters and underwriting assistants professionally to resolve queries.
• Attend meetings locally and at other TMHCC offices as required.

Skills

Excel

Communication skills

Attention to detail

Teamwork

Initiative

Willingness to study towards insurance

Tools

Microsoft Office

Excel

Job description

Job Title: Operations AdministratorPosition Type: Permanent, full timeLocation: Bridgend, WalesWhy Tokio Marine HCC?Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.About OperationsOperations sits at the heart of TMHCC, we ensure the smooth running of all business processes — from policy administration and claims handling to data, technology, and delivery. We focus on driving efficiency which enables our teams across the business to deliver exceptional results every day. Our value statement: Ops makes it happen.Operations is made up of 7 functions, this role sits within: The International Delivery CentreThe International Delivery Centre is at the heart of how we deliver exceptional underwriting and claims services across our global business — combining expertise, innovation, and collaboration. You'll be working across diverse insurance lines, using data, technology, and continuous improvement to make a real impact every day.Joining the International Delivery Centre means being part of a high-performing team that values growth, agility, and the opportunity to shape the future of specialist insurance.Job Purpose:To assist and participate in the day-to-day operations of the Policy Administration team by the inputting and processing of TMHCC Policy Underwriting data. This role is an outstanding opportunity for bright, motivated candidates who are keen and willing to learn. The role will provide an excellent step into the Insurance industry for those at the start of their careers and also those who wish to build on previous office/administration experience.Key Responsibilities:Ensure allocated incoming work tasks are processed, maintained and validated accurately, in a timely manner and in accordance with agreed company service standardsHigh priority work to be correctly identified and prioritisedTo liaise with Underwriters, Underwriting Assistants and other internal/external colleagues in a professional and courteous manner, always seeking to professionally resolve queriesAttend and actively participate in meetings both locally and at other UK TMHCC offices, as reasonably requiredSkills and Experience Specification:Microsoft Office proficiency, particularly ExcelExcellent communication skills, both written and verbalA willingness to work both as part of team and on own initiative as requiredDemonstrate attention to detail to ensure accurate documentation is maintainedPrepared to study towards relevant insurance qualificationsWhat We OfferThe Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.#LI-HJ1