Operations Admin & Customer Liaison

veoliauki; Beighton; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Company pension scheme

Employee financial wellbeing support

Discounts for retailers

Health and wellness resources

Volunteer day

Training and development opportunities

Job summary

Veolia UK is seeking an organized administrator in Sheffield to handle customer queries, payroll data, purchasing, and reporting. The role supports seamless operations with a focus on accuracy and timely processing.

You will liaise with internal teams and suppliers to ensure service excellence, while maintaining Veolia policies and health & safety standards. A background in administrative roles with strong systems experience is preferred.

Qualifications

• Administrative & Systems Proficiency (including Workday, ECHO & Gmail)
• Data entry skills essential
• Strong customer service & communication abilities
• Compliance and process adherence required

Responsibilities

• Liaise with relevant individuals to resolve customer queries.
• Escalate issues to Management when required.
• Promote a high-performance culture aligned with Veolia values.
• Log and close safety concerns on Health and Safety system within timescales.
• Ensure Veolia policies and procedures are followed.
• Enter personnel details including payroll accurately and on time.
• Raise Purchase Orders for approved goods with site management.
• Liaise with suppliers for procurement and ensure delivery timescales.
• Process supplier invoices to meet payment terms.
• Administer purchase orders, disposal invoices, and related invoices.
• Prepare monthly rebate reports and manage paperwork daily.
• Answer telephones within regional expectations and provide quality service.
• Generate and send reports to customers including Regional/National accounts.
• Inform customers promptly of operational delays and alternate collection dates.
• Check CRM for queries and respond appropriately.
• Collaborate with Regional/National Account Managers, CET and Sales Team.

Skills

Administrative proficiency

Data entry

Customer service

Compliance

Tools

Workday

ECHO

Gmail

Job description

Veolia UK is seeking an organized administrator in Sheffield to handle customer queries, payroll data, purchasing, and reporting. The role supports seamless operations with a focus on accuracy and timely processing.

You will liaise with internal teams and suppliers to ensure service excellence, while maintaining Veolia policies and health & safety standards. A background in administrative roles with strong systems experience is preferred.