Operations Administrator

veoliauki; Beighton; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Company pension scheme

Employee financial wellbeing support

Discounts for retailers

Health and wellness resources

Volunteer day

Training and development opportunities

Job summary

Veolia UK is seeking an organized administrator in Sheffield to handle customer queries, payroll data, purchasing, and reporting. The role supports seamless operations with a focus on accuracy and timely processing.

You will liaise with internal teams and suppliers to ensure service excellence, while maintaining Veolia policies and health & safety standards. A background in administrative roles with strong systems experience is preferred.

Qualifications

• Administrative & Systems Proficiency (including Workday, ECHO & Gmail)
• Data entry skills essential
• Strong customer service & communication abilities
• Compliance and process adherence required

Responsibilities

• Liaise with relevant individuals to resolve customer queries.
• Escalate issues to Management when required.
• Promote a high-performance culture aligned with Veolia values.
• Log and close safety concerns on Health and Safety system within timescales.
• Ensure Veolia policies and procedures are followed.
• Enter personnel details including payroll accurately and on time.
• Raise Purchase Orders for approved goods with site management.
• Liaise with suppliers for procurement and ensure delivery timescales.
• Process supplier invoices to meet payment terms.
• Administer purchase orders, disposal invoices, and related invoices.
• Prepare monthly rebate reports and manage paperwork daily.
• Answer telephones within regional expectations and provide quality service.
• Generate and send reports to customers including Regional/National accounts.
• Inform customers promptly of operational delays and alternate collection dates.
• Check CRM for queries and respond appropriately.
• Collaborate with Regional/National Account Managers, CET and Sales Team.

Skills

Administrative proficiency

Data entry

Customer service

Compliance

Tools

Workday

ECHO

Gmail

Job description

Salary: £26,747.36 per annum, plus annual salary review (up to 3%) & Veolia benefits

Hours: Monday to Friday, 40 hours per week, 08:30 - 17:00

Location: Sheffield, S20 1AH

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave
• Access to our company pension scheme
• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

• Liaise with relevant individuals to ensure customer queries are resolved.
• Escalate when required to Management
• Drive and promote a culture of high performance and excellence in line with our organisational values
• Ensure that all safety concerns and near misses are logged on our Health and Safety Management System and closed off within the company's agreed timescales. Appropriate feedback must be provided to the originator
• Ensure all Veolia policies, processes and procedures are adhered to
• Ensure personnel details including payroll are entered into the systems correctly and within time limits
• Raise Purchase Orders for the supply of goods as approved by site management
• Liaise with suppliers for the procurement of goods & ensure delivery timescales are metProcess invoices raised by suppliers to ensure that payment terms are met
• Administer purchase orders, disposal invoices, subcontracted collections and associated invoices
• Control of paperwork on a daily basis including monthly rebate reporting to customers
• Ensuring the answering of telephones are within the regional expectations
• Run and send reports as required to customers, including any Regional Accounts and high value accounts (i.e. any account that is £7K or above and requires a report to go with the invoice)
• Proactively inform customers in a timely manner of any operational delays which impact on their service, confirming the alternative collection date and time
• Check our Customer Relationship Management system for any queries that have come through and respond as appropriate
• Work closely with Regional and National Account Managers, CET and the Sales Team to maintain and foster good customer relations

What we're looking for;

Essential:

• Administrative & Systems Proficiency (including Workday, ECHO & Gmail)
• Data Entry Skills
• Customer Service & Communication Skills
• Compliance & Process Adherence

Desirable:

• Experience in Waste Management or a Similar Regulated Industry

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.