Operations Admin & Customer Support Specialist

Veolia; Lincoln; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Company pension

Financial wellbeing support

Discounts

Health resources

Volunteer day

Training and development

Job summary

Veolia in Lincoln is seeking an Administrator to join our local team. You will handle customer queries, process invoices and purchase orders, manage payroll data and run routine reports in a busy office environment.

Hours are 40 per week (Mon-Fri) and the salary is £26,500 per year with an annual salary review. We offer 25 days of annual leave, a company pension, employee wellbeing support, discounts, volunteering days and ongoing training to help you reach your full potential in a supportive,

Qualifications

• Administrative & Systems Proficiency (including Workday, ECHO & Gmail)
• Data Entry Skills
• Customer Service & Communication Skills
• Compliance & Process Adherence

Responsibilities

• Liaise with relevant individuals to resolve customer queries
• Escalate issues to Management
• Drive and promote a culture of high performance and excellence in line with our organisational values
• Log safety concerns and near misses on the Health and Safety system and close within timescales
• Adhere to Veolia policies, processes and procedures
• Enter personnel details including payroll accurately and on time
• Raise purchase orders for approved goods
• Liaise with suppliers for procurement and meet delivery timescales
• Process supplier invoices to ensure payment terms
• Administer purchase orders, disposal invoices and related invoices
• Manage daily paperwork and monthly rebate reporting
• Answer telephones within regional expectations
• Run and send reports to customers, including regional/high-value accounts
• Inform customers of delays with alternative collection dates
• Check CRM for queries and respond appropriately
• Collaborate with Regional/National Account Managers, CET and Sales Team

Job description

Veolia in Lincoln is seeking an Administrator to join our local team. You will handle customer queries, process invoices and purchase orders, manage payroll data and run routine reports in a busy office environment.

Hours are 40 per week (Mon-Fri) and the salary is £26,500 per year with an annual salary review. We offer 25 days of annual leave, a company pension, employee wellbeing support, discounts, volunteering days and ongoing training to help you reach your full potential in a supportive,