Operations Admin Assistant – MCATS & Therapy Booking

Mid Cheshire Hospitals; Crewe; On-site; GBP 21,000 - 25,000; Full time

Job summary

Mid Cheshire Hospitals NHS Foundation Trust is seeking an enthusiastic Operational Services Admin Assistant to join the Musculoskeletal (MCATS) & Therapy Booking Team. The role provides confidential administrative support and coordinates workload with the team leader to ensure an efficient service.

The post holder will manage patient calls, referrals, email requests, and support clinical staff, with excellent audio-typing skills as essential. A proactive, collaborative approach is required.

Qualifications

• Experience in admin support in healthcare is desirable.
• Excellent audio-typing skills are essential.

Responsibilities

• Provide comprehensive admin support to the Care Community Team and Specialist services, including managing calls, referrals, and supporting clinical staff.
• Support the Care Community Co-ordinator to liaise with internal and external services and teams regarding appointments and multi-disciplinary meetings.
• Exercise own judgement on queries and determine when to involve others and the level of urgency.
• Build and maintain constructive relationships to improve efficiency and signpost queries and referrals.
• Be conversant with required electronic systems for correspondence and locate information from intranet/internet as needed.
• Provide information to parents/carers where appropriate, following agreed guidelines.
• Support audits, reports and data presentation as necessary.
• Carry out other duties at the request of the senior / Line Manager.

Job description

Mid Cheshire Hospitals NHS Foundation Trust is seeking an enthusiastic Operational Services Admin Assistant to join the Musculoskeletal (MCATS) & Therapy Booking Team. The role provides confidential administrative support and coordinates workload with the team leader to ensure an efficient service.

The post holder will manage patient calls, referrals, email requests, and support clinical staff, with excellent audio-typing skills as essential. A proactive, collaborative approach is required.