Operational Service Admin Assistant: MCATS/Therapy Booking Team

Mid Cheshire Hospitals; Crewe; On-site; GBP 21,000 - 25,000; Full time

Job summary

Mid Cheshire Hospitals NHS Foundation Trust is seeking an enthusiastic Operational Services Admin Assistant to join the Musculoskeletal (MCATS) & Therapy Booking Team. The role provides confidential administrative support and coordinates workload with the team leader to ensure an efficient service.

The post holder will manage patient calls, referrals, email requests, and support clinical staff, with excellent audio-typing skills as essential. A proactive, collaborative approach is required.

Qualifications

• Experience in admin support in healthcare is desirable.
• Excellent audio-typing skills are essential.

Responsibilities

• Provide comprehensive admin support to the Care Community Team and Specialist services, including managing calls, referrals, and supporting clinical staff.
• Support the Care Community Co-ordinator to liaise with internal and external services and teams regarding appointments and multi-disciplinary meetings.
• Exercise own judgement on queries and determine when to involve others and the level of urgency.
• Build and maintain constructive relationships to improve efficiency and signpost queries and referrals.
• Be conversant with required electronic systems for correspondence and locate information from intranet/internet as needed.
• Provide information to parents/carers where appropriate, following agreed guidelines.
• Support audits, reports and data presentation as necessary.
• Carry out other duties at the request of the senior / Line Manager.

Job description

Operational Service Admin Assistant: MCATS/Therapy Booking Team

A Vacancy at Mid Cheshire Hospitals NHS Foundation Trust.

We are looking for an enthusiastic, motivated Operational Services Assistant to join our dynamic and forward-thinking team.

The Operational Service Assistant will provide comprehensive, quality, confidential administrative support to the Musculoskeletal (MCATS) & Chronic Pain Team & Therapy Booking team employed by the Trust. The Operational Service Assistant will be expected to organise their own workload and co-ordinate their activities in conjunction with, and supervised by the team leader, to ensure that an efficient service is provided.

The post holder will be capable of the full administrative function within the team, and be able to step in to fill gaps, to ensure continuity of services. This will include managing patient calls, processing referrals, managing email requests, and supporting the clinical staff. You will also have excellent audio-typing skills, which is an essential requirement. It is essential that the post holder can exercise initiative suitable to the role and is fully supportive of other colleagues within the team.

Mid Cheshire Hospitals NHS Foundation Trust provides comprehensive hospital and community services for East Cheshire (population 399K) and West Cheshire and Chester (population 357K). Our services include planned and unplanned/emergency care, cardiac and critical care, child health, maternity, and intermediate care across Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.

Through our community arm, Central Cheshire Integrated Care Partnership, we deliver extensive services in 26 medical centres and schools in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance. With 500 beds and around 5,500 staff, we are one of the area’s largest employers.

Since the formation of Integrated Care Systems in July 2022, the Trust has become a key partner in Cheshire East & Cheshire West and Chester and in two provider collaboratives, aligning our strategic goals with the Cheshire & Merseyside Integrated Care System.

As part of the national New Hospital Programme, we’re reimagining Leighton Hospital to create a new health and care neighbourhood, transforming healthcare delivery for a Healthier Future. Learn more on ourHealthier Futures website.

At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.

• To provide comprehensive administrative support to the Care Community Team and associated Specialist services including managing calls, referrals, and supporting the clinical staff to respond to the health needs of the population of the Care Community.


• To support the Care Community Co-ordinator to liaise with a range of internal and external services and teams regarding appointments and multi-disciplinary meetings.


• Exercise own judgement based on acquired knowledge and experience, as to when to deal with queries personally, and when to involve other team members in the Care Community Team and with what degree of urgency.


• Build and maintain constructive relationships with others, within the department and externally in order to improve the effectiveness and efficiency of services to patients and support signposting where appropriate of queries and referrals.


• Be conversant with all required electronic systems for correspondence, including specialist computer systems, and be able to obtain information from the Intranet/Internet, if requested to do so.


• Provide information to parents/carers where appropriate, according to agreed guidelines, where appropriate.


• Support Care Community Team with audits, reports and other activity measurement as necessary, including managing databases, obtaining information, and in the presentation of the results.


• To carry out other responsibilities / duties at the request of the senior / Line Manager, according to the job holder’s competency to do so.

This advert closes on Thursday 12 Nov 2026