Operational Service Admin Assistant: MCATS/Therapy Booking Team

Mid Cheshire Hospitals NHS Foundation Trust; Crewe, Northwich, Winsford; On-site; GBP 21,000 - 32,000; Full time

Job summary

Mid Cheshire Hospitals NHS Foundation Trust is seeking an enthusiastic Operational Services Assistant to join our forward-thinking team. You will provide comprehensive administrative support to the MCATS & Chronic Pain Team and Therapy Booking team, managing calls, referrals and emails while assisting clinical staff.

You will organise your workload, work under supervision of the team leader, and demonstrate initiative to maintain continuity of services across sites as part of a busy, supportive

Qualifications

• Administrative experience in a busy team environment.
• Excellent audio-typing and data-entry skills.
• Ability to prioritise own workload with supervision as needed.

Responsibilities

• Provide confidential administrative support to the MCATS & Chronic Pain Team and Therapy Booking team.
• Manage patient calls, referrals, and email requests, and support clinical staff.
• Organise workload and coordinate activities to ensure an efficient service.

Job description

We are looking for an enthusiastic, motivated Operational Services Assistant to join our dynamic and forward-thinking team.

The Operational Service Assistant will provide comprehensive, quality, confidential administrative support to the Musculoskeletal (MCATS) & Chronic Pain Team & Therapy Booking team employed by the Trust. The Operational Service Assistant will be expected to organise their own workload and co-ordinate their activities in conjunction with, and supervised by the team leader, to ensure that an efficient service is provided., The post holder will be capable of the full administrative function within the team, and be able to step in to fill gaps, to ensure continuity of services. This will include managing patient calls, processing referrals, managing email requests, and supporting the clinical staff. You will also have excellent audio-typing skills, which is an essential requirement. It is essential that the post holder can exercise initiative suitable to the role and is fully supportive of other colleagues within the team.

Mid Cheshire Hospitals NHS Foundation Trust provides comprehensive hospital and community services for East Cheshire (population 399K) and West Cheshire and Chester (population 357K). Our services include planned and unplanned/emergency care, cardiac and critical care, child health, maternity, and intermediate care across Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.Through our community arm, Central Cheshire Integrated Care Partnership, we deliver extensive services in 26 medical centres and schools in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance. With 500 beds and around 5,500 staff, we are one of the area's largest employers.

Since the formation of Integrated Care Systems in July 2022, the Trust has become a key partner in Cheshire East & Cheshire West and Chester and in two provider collaboratives, aligning our strategic goals with the Cheshire & Merseyside Integrated Care System.As part of the national New Hospital Programme, we're reimagining Leighton Hospital to create a new health and care neighbourhood, transforming healthcare delivery for a Healthier Future. Learn more on our Healthier Futures website.

At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.