Operational Support Officer: Safe, Respectful Facility Ops

Sodexo Group; Salford; Hybrid; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Full training

Uniform provided

Career progression

Inclusive workplace

Job summary

Sodexo at HMP Forest Bank in Salford is seeking an Operational Support Officer to join a security-focused team. You’ll welcome visitors, monitor systems, escort contractors, manage stores, and help maintain a safe and respectful environment. Night shifts are included in the rotation pattern.

The role offers full training, uniform, and clear career progression. Salary starts at £28,728.70 and rises to £29,817.58 after one year, with a rotational shift pattern.

Qualifications

• Excellent communication and customer service skills.
• Proactive approach to safety, equality, and inclusion.
• Ability to work independently and as part of a team.
• Professionalism, discretion, and a positive attitude.
• Strong initiative and motivation.

Responsibilities

• Welcoming and managing visitors and official guests.
• Monitoring security systems and conducting safety checks.
• Supporting operational teams across Gatehouse, Control Room, Visits, and more.
• Escorting contractors and ensuring compliance with prison protocols.
• Managing stock and uniform distribution in Stores.
• Responding to incidents and maintaining vigilance during night shifts.

Skills

Communication skills

Customer service

Safety awareness

Teamwork

Professionalism

Job description

Sodexo at HMP Forest Bank in Salford is seeking an Operational Support Officer to join a security-focused team. You’ll welcome visitors, monitor systems, escort contractors, manage stores, and help maintain a safe and respectful environment. Night shifts are included in the rotation pattern.

The role offers full training, uniform, and clear career progression. Salary starts at £28,728.70 and rises to £29,817.58 after one year, with a rotational shift pattern.