Operational Support Officer

JAM Recruitment Ltd; Rugby; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Company Pension

Free on-site parking

On-site canteen

Discounts at High Street shops

Job summary

Care and Rehabilitation Services in Rugby (Rye Hill Prison) is hiring an Operational Support Officer. This full-time, permanent role supports daily operations for prisoner resettlement, with duties including visitor reception, access control, and coordinating movement within the site.

You will join a dedicated rehabilitation team, contributing to a safe, respectful environment and the wellbeing of individuals preparing to return to the community.

Qualifications

• Entry-level opportunity in a prison support role.
• Strong communication and reliability are essential.
• Demonstrates a calm, patient approach when assisting visitors and staff.

Responsibilities

• Monitor CCTV and communication networks to help keep the site safe.
• Greet visitors and ensure safety protocols are followed.
• Issue keys, tallies and radios, and control access to the facility.
• Help move people smoothly around the site and respond to enquiries.
• Assist contractors and visitors with documentation and safety checks.
• Support the Visitors Centre to remain welcoming and secure.

Skills

Clear communication

Reliability

Calm under pressure

Job description

The Operational Support Officer position, based at Rye Hill prison near Rugby, Warwickshire, offers a stable, permanent role within a dedicated rehabilitation team. Working for Care and Rehabilitation Services, the successful candidate will support the daily operations that aid prisoner resettlement. This is an ideal entry point for those seeking a meaningful career focused on supporting others, with a full-time working pattern and a salary of £28,057 per annum. Key skills include clear communication, reliability, and a calm approach. The role provides a structured pathway for professional growth, contributing directly to a supportive environment and the positive wellbeing of individuals preparing for their return to the community.

Operational Support Officer Build a Rewarding Career Supporting Others: Are you looking for a stable and fulfilling career within a dedicated team£ Join Care and Rehabilitation Services at Rye Hill (a Category ''C'' training prison near Rugby, Warwickshire) as an Operational Support Officer. If you are interested in a career path that focuses on the wellbeing of others but aren''t sure where to start, this is a wonderful opportunity to grow within a supportive environment. The role of an Operational Support Officer is a valuable first step into a successful and committed career where you can truly thrive.

Our Environment:

We are dedicated to supporting individuals through rehabilitation, helping them prepare for a positive return to the community. You will be a vital part of this mission, working collaboratively to maintain a safe, respectful, and inclusive atmosphere for everyone.

The Role - Operational Support Officer:

In this essential full-time, permanent position (39 hours per week), you will help coordinate the daily activities that keep our community running smoothly.

• Supporting the safety of the site through attentive monitoring of CCTV and communication networks.
• Welcoming and assisting visitors, ensuring all safety protocols are followed with care and professionalism.
• Issuing keys, tallies, and radios, and ensuring security keys are not removed from the Prison.
• Facilitating the smooth and organised movement of people throughout the facility.
• Handling telephone enquiries with a helpful and considerate approach.
• Assisting contractors and visitors with the necessary documentation and safety checks before they enter.
• Ensuring the Visitors Centre remains a welcoming and secure space for families and guests.

Future opportunities include transitioning into a Prison Custody Officer role. Whenever you are ready, this could be the next step in your career. A stable, friendly, and collaborative working environment where team support is at the heart of everything we do.

What We Offer:

• Competitive Salary: starting £28,057.94 per annum
• Supportive Benefits: Company Pension, free on-site parking, on-site canteen, and High Street Shop discounts.
• Professional Development: We provide ongoing training to help you grow. Future opportunities include transitioning into a Prison Custody Officer role.

The company are committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals. Please note that these vacancies are subject to a 10 year checkable history and the strict vetting standards set by the company and the Secretary of State for the Home Office and are exempt from the Rehabilitation of Offenders Act.

Is this role for you

We are looking for individuals who are dependable, empathetic, and possess excellent communication skills to support our diverse team and community. Equality and Diversity is an important part of Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process.