Operational Support Officer

Sodexo Group; Salford; Hybrid; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Full training

Uniform provided

Career progression

Inclusive workplace

Job summary

Sodexo at HMP Forest Bank in Salford is seeking an Operational Support Officer to join a security-focused team. You’ll welcome visitors, monitor systems, escort contractors, manage stores, and help maintain a safe and respectful environment. Night shifts are included in the rotation pattern.

The role offers full training, uniform, and clear career progression. Salary starts at £28,728.70 and rises to £29,817.58 after one year, with a rotational shift pattern.

Qualifications

• Excellent communication and customer service skills.
• Proactive approach to safety, equality, and inclusion.
• Ability to work independently and as part of a team.
• Professionalism, discretion, and a positive attitude.
• Strong initiative and motivation.

Responsibilities

• Welcoming and managing visitors and official guests.
• Monitoring security systems and conducting safety checks.
• Supporting operational teams across Gatehouse, Control Room, Visits, and more.
• Escorting contractors and ensuring compliance with prison protocols.
• Managing stock and uniform distribution in Stores.
• Responding to incidents and maintaining vigilance during night shifts.

Skills

Communication skills

Customer service

Safety awareness

Teamwork

Professionalism

Job description

Join us as an Operational Support Officer

Location: HMP Forest Bank
Salary: £28,728.70 rising to £29,817.58 after 1 years service
This role operates on rotational shift pattern.

Are you reliable, professional, and ready to make a difference? We’ve got the Perfect role for you at Sodexo! Join our team at HMP Forest Bank as an Operational Support Officer (OSO).

Whether you're supporting day-to-day operations, working night shifts, managing stores, or escorting contractors, your role will be essential in maintaining a safe, secure, and respectful environment.

What You’ll Be Doing

As an OSO, you’ll be the face of professionalism and safety. Your responsibilities may include:

• Welcoming and managing visitors and official guests
• Monitoring security systems and conducting safety checks
• Supporting operational teams across Gatehouse, Control Room, Visits, and more
• Escorting contractors and ensuring compliance with prison protocols
• Managing stock and uniform distribution in Stores
• Responding to incidents and maintaining vigilance during night shifts

What’s in It for You?

• Full training and development (No prior prison experience needed)
• Uniform and name badge provided
• Career progression opportunities within Sodexo
• A supportive, inclusive, and respectful workplace culture

What We’re Looking For:

• Excellent communication and customer service skills
• A proactive approach to safety, equality, and inclusion
• Ability to work independently and as part of a team
• Professionalism, discretion, and a positive attitude
• Strong initiative and motivation

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer 20+ Sodexo benefits such Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

About The Company

Sodexo is a global leader in quality-of-life services, operating in over 50 countries. At HMP Forest Bank, we deliver integrated facilities management and custodial services with a focus on safety, rehabilitation, and respect.

We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and everyone can be the best versions of themselves.

We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job. Join a team that’s committed to making a real difference in people’s lives.