Operational Support Officer - Safety & Visitor Access

Sodexo; Manchester; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Sodexo retirement plan

Brand discounts for 1,900+ brands

Gym discount

Employee assistance programme

Job summary

Sodexo at HMP Forest Bank is recruiting an Operational Support Officer (OSO) to join our security-focused team. The role involves welcoming visitors, monitoring security systems, supporting various operational areas, escorting contractors, and managing stores stock.

The OSO role operates on a rotational shift pattern, with a starting salary of £28,728.70 rising to £29,817.58 after 1 year of service. Training and development are provided within a supportive environment.

Qualifications

• Excellent communication and customer service skills.
• A proactive approach to safety, equality, and inclusion.
• Ability to work independently and as part of a team.
• Professionalism, discretion, and a positive attitude.
• Strong initiative and motivation.

Responsibilities

• Welcoming and managing visitors and official guests
• Monitoring security systems and conducting safety checks
• Supporting operational teams across Gatehouse, Control Room, Visits, and more
• Escorting contractors and ensuring compliance with prison protocols
• Managing stock and uniform distribution in Stores
• Responding to incidents and maintaining vigilance during night shifts

Skills

Communication

Safety mindset

Teamwork

Professionalism

Initiative

Job description

Sodexo at HMP Forest Bank is recruiting an Operational Support Officer (OSO) to join our security-focused team. The role involves welcoming visitors, monitoring security systems, supporting various operational areas, escorting contractors, and managing stores stock.

The OSO role operates on a rotational shift pattern, with a starting salary of £28,728.70 rising to £29,817.58 after 1 year of service. Training and development are provided within a supportive environment.