Operational Support Officer

Sodexo; Pendlebury; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Full training

Career progression

Uniform provided

Inclusive workplace

Job summary

Sodexo is hiring an OSO at HMP Forest Bank in Pendlebury. You will be the face of professionalism, helping to welcome visitors, monitor security, escort contractors, and support across Gatehouse, Control Room, and Visits. The role requires vigilance, strong customer service, and the ability to work night shifts when needed.

Join a team focused on safety, inclusion, and professional conduct, with full training and clear progression paths within Sodexo’s facilities management operations in the UK.

Qualifications

• Visitor management and welcoming duties.
• Awareness of safety procedures and incident response.
• Ability to provide courteous, professional service to guests and contractors.

Responsibilities

• Welcoming and managing visitors and official guests.
• Monitoring security systems and conducting safety checks.
• Supporting operational teams across Gatehouse, Control Room, Visits, and more.
• Escorting contractors and ensuring compliance with prison protocols.
• Managing stock and uniform distribution in Stores.
• Responding to incidents and maintaining vigilance during night shifts.

Skills

Visitor management

Safety awareness

Customer service

Teamwork

Job description

Whether you're supporting day-to-day operations, working night shifts, managing stores, or escorting contractors, your role will be essential in maintaining a safe, secure, and respectful environment. What You'll Be Doing As an OSO, you'll be the face of professionalism and safety. Your responsibilities may include:

• Welcoming and managing visitors and official guests
• Monitoring security systems and conducting safety checks
• Supporting operational teams across Gatehouse, Control Room, Visits, and more
• Escorting contractors and ensuring compliance with prison protocols
• Managing stock and uniform distribution in Stores
• Responding to incidents and maintaining vigilance during night shifts

What's in It for You?

• Full training and development
• (No prior prison experience needed)
• Uniform and name badge provided
• Career progression opportunities within Sodexo
• A supportive, inclusive, and respectful workplace culture
• Are you reliable, professional, and ready to make a difference? We've got the Perfect role for you at, Excellent communication and customer service skills
• A proactive approach to safety, equality, and inclusion
• Ability to work independently and as part of a team
• Professionalism, discretion, and a positive attitude
• Strong initiative and motivation
• Sodexo is a global leader in quality-of-life services, operating in over 50 countries. At HMP Forest Bank, we deliver integrated facilities management and custodial services with a focus on
• Working with Sodexo is more than a job; it's a chance to be part of something greater.
• In addition, we offer20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice. For further details regarding our Sodexo benefits please see attached.

You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way.