Managing Agent Officer

Consortium; Oldham; Hybrid; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Job summary

The Guinness Partnership is recruiting a Managing Agent Officer for a permanent, full-time role based at our Oldham, Bower House office. The position offers hybrid working and 35 hours per week, with a focus on delivering an excellent leasehold management service and customer experience on developments owned or managed by third-party landlords and agents.

You will need strong knowledge of relevant legislation, including the Landlord and Tenant Act 1985 and the Commonhold & Leasehold Reform Act

Qualifications

• Strong knowledge of Landlord and Tenant Act 1985 and the Commonhold & Leasehold Reform Act 2002.
• Essential Level 2 qualifications in Maths and English.
• Experience with affordable housing tenures (Shared Ownership, Affordable Rent).

Responsibilities

• Deliver an excellent leasehold management service and customer experience on housing developments.
• Interpret and explain complex leasehold structures and requirements.
• Scrutinise service charge demands, accounts and notices from managing agents.
• Manage a varied workload while meeting performance targets and ensuring health and safety compliance.

Skills

Excellent communication

Legislation knowledge

Leasehold understanding

Customer service

Workload management

Health & safety

Self-motivation

Guinness behaviours

Affordable housing knowledge

GCSE Maths & English

RICS accreditation

Education

Level 2 Maths and English

Tools

RICS guidelines

ARMA guidelines

Job description

Managing Agent Officer role at Guinness Partnership

Full-time, 35 hours per week at Oldham, Bower House office

Hybrid working arrangement

Essential knowledge of Landlord and Tenant Act 1985 and Commonhold & Leasehold Reform Act 2002

Essential Level 2 qualifications in Maths and English

About the role

The Guinness Partnership is recruiting a Managing Agent Officer on a permanent basis. This is a full time, 35 hours per week role based at our Oldham, Bower House office. We offer hybrid working, blending office days with working from home.

The overall purpose of the role is to deliver an excellent leasehold management service and customer experience on housing developments which are partly or wholly owned and / or managed by third-party landlord and managing agents.

What we are looking for

We are looking for a confident communicator with working knowledge of key legislation such as the Landlord and Tenant Act 1985 (S18?30) and the Commonhold & Leasehold Reform Act 2002, as well as RICS and ARMA guidelines. You will be adept at interpreting and explaining complex leasehold structures, delivering consistently high levels of customer service, and managing a varied workload while meeting performance targets. Strong working knowledge of scrutinising service charge demands, accounts and formal notices from managing agents and addressing areas of concern or non-compliance will be a key part of this role.

You will be able to demonstrate these essential skills:

• Excellent standard of oral and written communication.
• A working knowledge of relevant legislation (i.e. S18-30 Landlord and Tenant Act 1985, Commonhold & Leasehold Reform Act 2002), RICS and ARMA guidelines, regulations and procedures.
• Ability to read, interpret, apply, and explain complex title (i.e. leasehold) structures and provisions.
• Experience of providing high levels of Customer Service and meeting a wide range of customers? expectations.
• Experience of managing a large and varied workload, meeting performance targets.
• Experience and responsibility of health and safety compliance.
• Highly self-motivated with the ability to plan and work effectively without high levels of supervision.
• Demonstrates the Guinness Behaviours.
• Experience of affordable housing tenures (i.e. Shared Ownership, Affordable Rent).
• Level 2 (GCSE Grades A*- C or equivalent) in Maths and English.
• RICS accreditation.

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