Service Manager - Repairs

The Guinness Partnership; Crewe by Farndon; Hybrid; GBP 42,000 - 56,000; Full time

Job summary

The Guinness Partnership is seeking an experienced Service Manager to join the Guinness Property Team in Crewe. This permanent, 40-hour role blends office, on-site and home working with a hybrid model.

You will manage an area-based team delivering a responsive repairs service, ensuring quality, safety and customer focus. Relevant NVQ/City & Guilds and hands-on trade experience are essential.

Qualifications

• Experience leading, developing and motivating operational teams.
• Up-to-date knowledge of building construction, repairs and safety legislation.
• Hands-on trade experience with relevant NVQ/City & Guilds qualifications.

Responsibilities

• Manage and support an area-based operational team in delivering a quality Responsive Repairs service.
• Lead and develop frontline teams while ensuring safety and compliance.
• Deliver an excellent customer-focused repair service and monitor performance.

Skills

Team leadership

Operational management

Building construction knowledge

Safety legislation

Sub-contractor management

Customer service

Education

NVQ III First Line Management

Trade NVQ level 3

Tools

Repairs management information systems

Job description

About the role

Our Repairs and Maintenance team is looking for an experienced Service Manager to join the Guinness Property Team in Crewe. This is a permanent role, working 40 hours per week covering the hours between 8am – 7pm Monday – Friday plus Saturday morning. The later shift and Saturday morning working is delivered on a rota basis.

Job Description

About the role

Our Repairs and Maintenance team is looking for an experienced Service Manager to join the Guinness Property Team in Crewe. This is a permanent role, working 40 hours per week covering the hours between 8am – 7pm Monday – Friday plus Saturday morning. The later shift and Saturday morning working is delivered on a rota basis.

We currently operate a hybrid working model that blends office, on-site and home working.

The overall purpose of the role is to manage and support an area based operational team in the delivery of a quality Responsive Repairs service.

What We Are Looking For

You will not only have experience of managing, leading and developing operational teams, along with up-to-date knowledge of building construction, social housing repairs and safety legislation. You will also bring hands‑on experience in a trade, supported by the relevant NVQ or City & Guilds qualifications.

You will also be able to demonstrate these essential skills

• Up to date knowledge of building construction, maintenance, repairs and safety legislation.
• Experience of leading, managing, developing and motivating teams.
• Up to date knowledge of housing sector best practice and relevant legislation.
• Knowledge and experience of sub-contractor management.
• Experience of successfully delivering an excellent customer focussed repair service.
• Experience of repairs management information systems.
• Excellent oral and written communications.
• Ability to manage and performance manage operational teams.
• Demonstrate the Guinness Behaviours.

Desirable Skills

• Experience of working as part of a management team delivering front line services.
• Excellent organisational and time management skills.

Essential Qualifications

• Relevant Technical qualification – trade NVQ level 3 or equivalent.
• NVQ III First Line Management.

Desirable Qualifications

• Site Management Safety (SMSTS).

This position will require a basic DBS check, which will be paid for by The Guinness Partnership.

If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

About Us

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Guinness Property, our in‑house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our residents’ homes are safe and maintained to a high standard.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.