Operational Resilience Manager

Bank of Ireland; West of England; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working

Health insurance

Pension contributions

6 months paid maternity leave

Fertility and surrogacy policy

Job summary

Bank of Ireland UK is seeking a leader to strengthen its Operational Resilience framework and ensure compliance with PRA and FCA requirements. The role involves governance, oversight, and collaboration with risk and group teams, across a hybrid setup based in Bristol or London.

The candidate will embed resilience by design within change activity, manage key governance forums, and drive awareness through training and reporting.

Qualifications

• Strong understanding of UK regulatory requirements (PRA/FCA).
• Experience in governance bodies, reporting and risk management.
• Ability to translate complex regulatory needs into practical frameworks.

Responsibilities

• Lead governance and oversight of Operational Resilience across Bank of Ireland UK.
• Collaborate with risk teams, second line functions and Group colleagues on regulatory developments.
• Embed resilience by design within change activity and high-risk initiatives.
• Develop communications, training and awareness to strengthen Operational Resilience knowledge.
• Manage governance forums, regulatory information requests and resilience reporting.

Skills

Regulatory knowledge

Governance & oversight

Stakeholder engagement

Risk management

Communication skills

Training & awareness development

Education

Bachelor's degree in Business/Finance/Risk Management

Job description

This is an exciting opportunity to play a leading role in strengthening Bank of Ireland UK's approach to Operational Resilience. You will be responsible for the Operational Resilience Framework and help ensure we continue to meet Prudential Regulation Authority (PRA) and Financial Conduct Authority (FCA) requirements! Working with colleagues across the organisation, you will provide oversight and constructive challenge, helping us protect customers and important business services during severe but plausible disruption. The successful candidate can be based in Bristol or London.,

• Lead the governance and oversight of Operational Resilience across Bank of Ireland UK, ensuring our policies, frameworks, controls and reporting remain effective and aligned with UK regulatory requirements.
• Work with risk teams, second line functions and Group Operational Resilience colleagues on regulatory developments, assurance activity, regulatory engagement and risk management.
• Embed resilience by design, ensuring Operational Resilience is considered within change activity and higher-risk initiatives.
• Develop engaging communications, training and awareness activities to strengthen Operational Resilience knowledge and capability across the organisation.
• Manage key governance forums, regulatory information requests and resilience reporting, while supporting colleagues to achieve shared team objectives., The UK Operations team plays an important role in delivering Bank of Ireland UK's strategy, supporting customers, colleagues and business operations. Our expertise spans customer servicing, debt management, customer relations, Operational Resilience, technology and supplier governance.

Operational Resilience helps ensure important business services can withstand, respond to and recover from disruption. As part of the first line of defence, you will work across the organisation to strengthen resilience, meet regulatory requirements and contribute to the Group's Fit for the Future programme. This is a hybrid role, based primarily in Bristol or London. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team.

You will bring hands-on experience of applying UK Operational Resilience requirements within a regulated bank, building society, insurer, payment firm or comparable financial services organisation. You will have practical experience across areas such as important business services, impact tolerances, mapping, scenario testing, vulnerability management, self-assessment, governance or regulatory engagement. You can interpret PRA and FCA requirements and translate them into practical frameworks, controls and evidence. A clear understanding of the distinction and relationship between operational resilience, operational risk, business continuity, technology resilience, cyber resilience, crisis management and third-party risk. You communicate complex topics clearly, use sound judgement and can provide constructive challenge to senior stakeholders. An understanding of how Operational Resilience connects with operational risk, business continuity, technology and cyber resilience, crisis management and third-party risk will also be important.

A Bachelor's degree in Business, Finance, Risk Management or a related field is required for this role.

Bank of Ireland prioritises work-life balance with a commitment to hybrid working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports. Your health and wellbeing is important to us; we offer a substantial health insurance contribution, Employee Assistance Programme, and financial wellbeing coaches. We also encourage and support colleagues to pursue educational and professional qualifications to grow and enhance your career.

Key Competencies

• Customer Focused - People Manager
• Better together - People Manager
• Be Decisive - People Manager
• Take Ownership - People Manager
• Manage Risk - People Manager

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.