Operational Resilience Manager

Bank of Ireland; City of Westminster; Hybrid; GBP 70,000 - 105,000; Full time

Benefits offered by this job

24 days annual leave

Excellent pension contributions

Health insurance

Family policies: maternity leave, Fert

Job summary

Bank of Ireland UK is seeking an Operational Resilience lead to design, deliver and evaluate severe-but-plausible disruption scenarios. You will lead end-to-end testing of critical services, shaping the annual testing plan and maintaining the scenario library.

The role is hybrid, based in London or Bristol, with in-person collaboration as needed, and requires strong analytical and communication skills to translate findings into actionable improvements.

Qualifications

• There are no specific qualifications or minimum educational requirements.

Responsibilities

• Lead end-to-end testing of important business services, working with business teams and specialists across technology, cyber security and other areas.
• Design, deliver and evaluate severe-but-plausible scenarios to understand resilience and tolerances.
• Shape testing strategy, select scenarios and develop the annual testing plan with the Group Operational Resilience team.
• Maintain and develop the Scenario Testing Methodology and scenario library to cover a broad range of disruption scenarios.
• Assess testing outcomes, identify vulnerabilities and agree clear actions for governance and the annual self-assessment.
• Support wider resilience, crisis and incident management activities, including on-call rotation as required.

Job description

This is an exciting opportunity to play a key role in Bank of Ireland UK's operational resilience programme, leading scenario testing across our important business services. You will design, deliver and evaluate severe-but-plausible scenarios to understand how our services respond to disruption and whether they remain within agreed impact tolerances. Working across business and specialist teams, you will turn testing insights into practical improvements that strengthen our resilience and support our annual operational resilience self-assessment.,

• Work with the Group Operational Resilience team to shape the testing strategy, select scenarios and develop the annual testing plan.
• Maintain and develop our Scenario Testing Methodology and scenario library, ensuring a broad range of relevant disruption scenarios are considered.
• Lead end-to-end testing of important business services, working with business teams and specialists across technology, cyber security, business continuity and other areas.
• Assess testing outcomes, identify vulnerabilities and agree clear, measurable actions, using insights to support operational resilience governance and the annual self-assessment.
• Support wider resilience, crisis and incident management activities, including lessons learned and participation in an out-of-hours on-call rotation when required., Bank of Ireland UK's operating model supports our UK strategy by bringing teams together and reducing silos. UK Operations covers areas including customer servicing, debt management, customer relations, operational resilience, technology and supplier governance.

The Operational Resilience team plays an important role in managing risks to the continuity of our services and supporting effective recovery from disruption. You will join a collaborative team working across the organisation to strengthen our resilience and help protect the services our customers rely on.

This is a hybrid role, based primarily at our London or Bristol office. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team.

You will bring practical experience of operational resilience within a UK-regulated financial services organisation, with an understanding of the Prudential Regulation Authority (PRA) and Financial Conduct Authority (FCA) operational resilience framework. You have experience designing and delivering severe-but-plausible scenario testing for important business services and assessing results against impact tolerances. You can consider disruption across technology, cyber security, third parties, data, facilities and people to understand end-to-end service resilience. Strong analytical and communication skills will help you turn complex or incomplete evidence into clear conclusions, prioritised vulnerabilities and practical actions. You will also be comfortable facilitating exercises and building effective relationships with colleagues and partners across different areas and levels of an organisation.

There are no specific qualifications or minimum educational requirements needed for this role.

Bank of Ireland prioritises work-life balance with a commitment to hybrid working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports. Your health and wellbeing is important to us; we offer a substantial health insurance contribution, Employee Assistance Programme, and financial wellbeing coaches. We also encourage and support colleagues to pursue educational and professional qualifications to grow and enhance your career.

Key Competencies

• Customer Focused - People Manager
• Customer Focused - People Manager
• Be Decisive - People Manager
• Take Ownership - People Manager
• Manage Risk - People Manager

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.