Operational HR Manager

NHS; Leeds; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading healthcare group seeks an Operational HR Manager to provide strategic HR leadership across multiple sites. The role involves overseeing HR governance, compliance, and complex employee relations, ensuring high-quality patient care and staff wellbeing.

Qualifications

• Minimum 5 years experience in a senior HR role.
• Proven experience handling complex employee relations matters.

Responsibilities

• Lead on all complex employee relations matters.
• Ensure compliance with employment law and NHS standards.
• Review and standardise all employment contracts.

Skills

Communication

Interpersonal Skills

Confidentiality

Education

CIPD Level 5 qualification

Job description

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Job Summary

The Fuller and Forbes Healthcare Group is looking for a centralised Operational HR Manager to be based at one of our main sites in either Leeds or Devon.

Job Summary

The Fuller and Forbes Healthcare Group is looking for a centralised Operational HR Manager to be based at one of our main sites in either Leeds or Devon.

The Operational HR Manager will provide strategic, centralised human resources leadership across all practices within the Fuller and Forbes Health Care Group. This includes oversight of complex HR issues, ensuring consistency in HR policies, processes and compliance, contract management, and HR governance.

The postholder will support Practice Managers and Assistant Practice Managers with higher-level HR issues, working closely with our retained employment law specialists at Schofield Sweeney LLP.

Main duties of the job

Strategic HR Oversight

HR Governance and Compliance

Contracts and Documentation

Support and Liaison

Policy and Procedure

About Us

Our Vision is to develop sustainable models of primary care that protect high-quality patient care while promoting staff wellbeing.

Our Mission is to create a collaborative and supportive environment across our practices, ensuring our services remain resilient, patient-centred, and responsive to changing healthcare needs.

Today, we operate 17 GP practices across the UK in Gateshead, Burnley, Leeds, Barnstaple, Lynton, Exeter, and Plymouth that provides care to over 120,000 patients supported by over 400 staff members. Centralising functions such as finance and governance has enabled our practices to direct more resources toward patient care. As a result, we have developed specialised mental health, pharmacy and data quality teams whilst also investing into expanding our AI approach to primary care. This has resulted in a 96% annualised staff retention rate, with an average practice based population growth rate of 8-11%.

Since 2018, the health group has achieved remarkable growth, with patient numbers increasingly annually at an impressive rate of 68%.

Date posted

01 May 2025

Pay scheme

Other

Salary

£45,000 to £55,000 a year Dependant on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A2381-25-0012-FF

Job locations

Bramley Village Health and Wellbeing Centre

16 Highfield Road

Leeds

West Yorkshire

LS13 2BL

Mayflower Medical Group

Stirling Road

Plymouth

PL5 1PL

Queens Medical Centre

Queen Street

Barnstaple

Devon

EX32 8HY

Coleridge Medical Centre

Canaan Way

Ottery St. Mary

Devon

EX11 1EQ

Job Description

Job responsibilities

Strategic HR Oversight

• Lead on all complex employee relations matters, including disciplinaries, grievances, performance management, and absence management.
• Attend board-level meetings where HR matters require strategic input.
• Drive alignment and consistency of HR practices across all sites.
  
  

HR Governance and Compliance

• Ensure compliance with employment law and NHS standards across the organisation.
• Oversee the completion and accuracy of the Staff Matrix for all sites.
• Regularly audit HR processes at each practice.
  
  

Contracts and Documentation

• Review and standardise all employment contracts, ensuring every staff member has an up-to-date, legally compliant contract.
• Work with Schofield Sweeney LLP to ensure contract templates are robust and tailored appropriately by role and responsibility.
  
  

Support and Liaison

• Be a central point of contact for Practice Managers and APMs for escalated HR matters.
• Provide training, guidance, and mentoring to local management teams to build confidence and consistency in dealing with routine HR issues.
• Liaise directly with the organisations external legal advisors when necessary.
  
  

Policy and Procedure

• Review, maintain, and implement HR policies and procedures across the organisation.
• Ensure HR systems and documentation meet Care Quality Commission (CQC) standards and NHS expectations.
  
  

Job Description

Job responsibilities

Strategic HR Oversight

• Lead on all complex employee relations matters, including disciplinaries, grievances, performance management, and absence management.
• Attend board-level meetings where HR matters require strategic input.
• Drive alignment and consistency of HR practices across all sites.
  
  

HR Governance and Compliance

• Ensure compliance with employment law and NHS standards across the organisation.
• Oversee the completion and accuracy of the Staff Matrix for all sites.
• Regularly audit HR processes at each practice.
  
  

Contracts and Documentation

• Review and standardise all employment contracts, ensuring every staff member has an up-to-date, legally compliant contract.
• Work with Schofield Sweeney LLP to ensure contract templates are robust and tailored appropriately by role and responsibility.
  
  

Support and Liaison

• Be a central point of contact for Practice Managers and APMs for escalated HR matters.
• Provide training, guidance, and mentoring to local management teams to build confidence and consistency in dealing with routine HR issues.
• Liaise directly with the organisations external legal advisors when necessary.
  
  

Policy and Procedure

• Review, maintain, and implement HR policies and procedures across the organisation.
• Ensure HR systems and documentation meet Care Quality Commission (CQC) standards and NHS expectations.
  
  

Person Specification

Experience

Essential

• Minimum 5 years experience in a senior HR role.
• Proven experience handling complex employee relations matters independently.
• Experience working across multiple sites or in a federated organisation.
  
  

Desirable

• Previous experience working in primary care, NHS, or healthcare sector.
• Experience with HRIS or digital HR platforms.
  
  

Knowledge and Skills

Essential

• - High level of confidentiality, integrity, and professionalism.
• - Excellent communication and interpersonal skills.
• - Ability to manage conflicting priorities and deadlines.
• - Experience working with legal teams or external solicitors.
  
  

Desirable

• - Training and coaching skills.
• - Knowledge of CQC regulations and compliance frameworks
  
  

Qualifications

Essential

• CIPD Level 5 qualification (or working towards Level 7)
  
  

Desirable

• - CIPD Level 7 (Chartered or Fellow status)
  
  

Person Specification

Essential

• CIPD Level 5 qualification (or working towards Level 7)
  
  

Desirable

• - CIPD Level 7 (Chartered or Fellow status)
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Fuller and Forbes Partnership

Address

Bramley Village Health and Wellbeing Centre

16 Highfield Road

Leeds

West Yorkshire

LS13 2BL

Employer's website

http://bramleyonline.co.uk/ (Opens in a new tab)

Employer details

Employer name

Fuller and Forbes Partnership

Address

Bramley Village Health and Wellbeing Centre

16 Highfield Road

Leeds

West Yorkshire

LS13 2BL

Employer's website

http://bramleyonline.co.uk/ (Opens in a new tab)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Strategic Management Services

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