Senior Customer Success Manager - HR / ER SaaS Tech. UK Remote - 19536

TN United Kingdom; Leeds; Remote; GBP 50,000 - 66,000; Full time

Job summary

An established industry player is seeking a Senior Customer Success Manager to enhance client relationships in the HR tech space. This role offers the chance to drive customer success through innovative solutions and strategic account management. You'll be pivotal in ensuring client satisfaction and retention while collaborating with cross-functional teams. With a competitive salary and a comprehensive benefits package, this position is perfect for those passionate about technology and people. Join a team that values innovation and make a meaningful impact in the HR landscape.

Benefits

Life Assurance

Pension

Holiday Purchase Scheme

Volunteering Days

Long Service Awards

Contribution Towards Professional Qualifications

Employee Assistance Programme

Health Cashback Plan

Qualifications

• Proven experience in a Customer Success or account management role.
• Excellent communication and negotiation skills.
• Strong organisational skills with the ability to manage multiple priorities.

Responsibilities

• Manage key accounts and support the Customer Success Director.
• Build long-term relationships and identify growth opportunities.
• Collaborate with Sales, Product, Support, and Marketing teams.

Skills

HR Tech

SaaS

Customer Success

Account Management

Employee Relations

Customer Support

Tools

HubSpot

Microsoft Office

Job description

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Senior Customer Success Manager - HR / ER SaaS Tech. UK Remote - 19536, Leeds

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Client:

Location:

Leeds, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

9a0166e3635d

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Join AdviserPlus and Help Transform the Future of HR

At AdviserPlus, we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UK’s most well-known brands, we’re on a mission to simplify HR and make it more impactful.

We’re now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR / ER / People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we’d love to hear from you.

Role Info:
Senior Customer Success Manager
Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more)
£50,454 - £65,454
Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More…
Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday
Reporting to: Customer Success Director

Company: Leading Provider on HR Tech, Consulting and Advice
Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury’s, Post Office, Pret and More…

Your Background / Skills: HR Tech, Rec Tech, SaaS, Customer Success, Customer Support, Human Resources, Employee Relations, Account Management

About us:

We are the UK’s leading provider of Award-Winning HR technology, consulting and advisory services.

We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile.

By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency.

We’re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it.

Our Tech:

Our award-winning employee relations case management system, empower, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business.

Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8-digit Annual Recurring Revenue.

This is what leading retailer Iceland has to say:

“It’s so intuitive. It’s built around how HR advice is actually provided. We’re not fitting around the software; the software fits around us”.

The Senior Customer Success Manager Opportunity:

As a Senior Customer Success Manager, you’ll be the strategic partner to our clients by managing key accounts, supporting the Customer Success Director, and leading on initiatives focused on retention and renewals.

You’ll build long-term relationships, identify growth opportunities, and ensure strong commercial and contractual governance—particularly in HR tech environments.

Where you’ll add value:

+ Customer Relationship Management – You’ll act as a trusted advisor and main point of contact for your clients, building long-term relationships that deliver ongoing value and satisfaction.
+ Leadership and Line Management – You will line manage Customer Success Managers, providing regular 1:1s, performance reviews, and development support.
+ Revenue & Retention - You’ll take ownership of renewal strategies to ensure strong customer retention, while also identifying upsell and cross-sell opportunities to drive account growth.
+ Internal Collaboration & Strategy - You’ll collaborate closely with Sales, Product, Support, and Marketing teams to align efforts and deliver customer success.
+ Tools & Reporting - Using HubSpot and other tools, you’ll maintain accurate records of customer interactions and leverage data to guide decisions.

About you:

+ Proven experience in a Customer Success or account management role, ideally within a HR / ER technology or wider SaaS environment
+ Excellent communication, presentation, negotiation, and influencing skills
+ Proactive and customer-centric approach to relationship management
+ Strong organisational skills with the ability to manage multiple priorities
+ Commercially aware with strong product and industry knowledge
+ Ability to interpret data and derive actionable insights
+ Proficient in Microsoft Office applications (Word, Excel, PowerPoint)

What’s on Offer:

+ Life assurance
+ Pension
+ Holiday purchase scheme
+ Volunteering days
+ Long service awards
+ Contribution towards professional qualifications
+ Contribution towards membership fees
+ Employee assistance programme
+ Health cashback plan
+ And more….

If you're excited by the opportunity to work at the intersection of technology and people, and you’re ready to make a meaningful impact with a company that values innovation, collaboration and customer success - then we’d love to hear from you.

Apply today and be part of a team that’s changing the way organisations support their people.

Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.
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