Operational Administrator

East Coast Community Healthcare CIC; Lowestoft; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

NHS Pension

Flexible working

Staff discounts

Health & wellbeing discounts

Shareholder option

Job summary

East Coast Community Healthcare CIC in Lowestoft is seeking an experienced Administrator to join our busy support services team, providing comprehensive administrative support to Adult Services across the organisation.

You will be the first point of contact at reception, manage patient referrals, maintain electronic databases, bookings, and liaise with clinical staff to ensure smooth pathways for patients.

Qualifications

• Experience in healthcare administrative settings is preferred.
• Ability to handle confidential information with discretion.
• Proficient in using electronic databases and standard office IT tools.

Responsibilities

• Be first point of contact for the building and manage enquiries.
• Process patient referrals from GP/hospitals and care agencies.
• Maintain/update electronic databases and arrange appointments.
• Provide efficient reception and back-office support in a busy environment.
• Coordinate with clinical staff to manage patient pathways and rosters.
• Ensure stock/equipment levels are maintained and available.
• Support booking/rebooking and waiting list management in line with guidelines.

Skills

Customer service

Confidentiality

Healthcare environment

Reception duties

Job description

We have an exciting opportunity for an experienced Administrator to join our busy support services team.

We can offer a range of employee benefits including:

• Salary / sick pay in line with Agenda for change
• access to NHS Pension scheme or workplace pension scheme
• flexible working
• access to discounts exclusive to NHS staff
• a range of health and wellbeing discounts
• the option to become a shareholder

The post holder will provide comprehensive administrative support to Adult Services across East Coast Community Healthcare, supporting services within the Lowestoft area, working from Hamilton House and Kirkley Mill. The successful post holder may be required to work from other sites at time of operational need.

Day to day functions

• Day to day functions include being first point of contact for the building, dealing with patient referrals from GP's, hospitals, other professionals and care agencies, maintaining/updating electronic databases, dealing with enquiries and arranging appointments; in addition to typing and general office duties., To provide a professional, efficient and effective Operational Administration function across reception and back office.
• To track patients through the system, communicating with clinical staff as appropriate.
• To work with colleagues to manage clinical staff off duties, transferring information to an electronic rota to enable patients to be seen in a timely manner.
• To ensure all required stock / equipment available at all times, working with colleagues to maintain effective stock levels.
• Provide an efficient and effective reception service to patients, staff and visitors.
• To meet and greet all arrivals in a professional and customer / patient centred approach in line with ECCH signature behaviours.
• Booking / rebooking of patients presenting to reception, including waiting list management for clinic based services, in line with 18 week wait guidelines and in accordance with clinician instruction.
• To elevate to the Operational Admin Lead any applicable patient pathway which cannot be managed within 18 weeks.
• Carry out activities to support clinical triage of referrals and track patients through care pathways across primary, secondary and acute settings.

We are looking for individuals that have excellent customer service skills, comprehensive understanding of confidentiality and the requirements of working within a healthcare setting, have experience with computer systems and are able to remain calm and professional within busy environments.

ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - www.ecch.org. We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.