Operations Manager

East of England Community Health and Care NHS Trust; Norwich; On-site; GBP 42,000 - 62,000; Full time

Job summary

East of England Community Health and Care NHS Trust in Norwich is recruiting an Operations Manager for the Operations Centre based at Norwich Community Hospital. You will oversee day-to-day service delivery, coordinate patient flow and provide senior representation on operational calls with Integrated Care System partners.

The role includes leading weekend on-call, managing a small team, and developing reporting processes with a focus on timely escalation and service continuity in a busy

Responsibilities

• Oversee day-to-day running of the Operations Centre.
• Prepare operational reports and provide senior representation on operational calls with Integrated Care System partners.
• Lead weekend on-call responsibilities during service hours.
• Coordinate the flow of patients through key Trust services including Intermediate Care beds, Community Nursing and therapy.
• Develop strong relationships with ICS stakeholders across acute hospitals, social services and the voluntary sector.
• Supervise discharge co-ordinators and flow co-ordinators alongside peer Operations Managers.

Job description

East of England Community Health and Care is recruiting an Operations Manager for the Operations Centre based at Norwich Community Hospital.

The Operations Centre is the point for clinical services support and escalation across the Trust, particularly inpatient and community services.

You will be responsible for the day to day running of the service which includes completing operational reports and providing senior representation of the Trust and Norfolk County Council on operational calls with Integrated Care System partners. During weekend service hours the role includes leading the EEC first level On-Call response.

There is requirement to answer email and telephone queries in a timely and efficient manner. The hours are full time working shifts across 7 days including Bank Holidays, with expected 1 in 3 weekend working. Any variation to this please contact the recruiting manager to discuss.

You will provide support to the existing Operations Managers and be allocated line management responsibilities.

We require an enthusiastic, autonomous and motivated individual with experience leading a team and operations management in a clinical setting. This is a great opportunity for someone who thrives in a fast paced, dynamic environment and is looking to develop their experience of operations management.

Please note that the interviews will be taking place in person at Norwich Community Hospital.

To facilitate the Operations Centre daily meetings, co-ordinate the flow of patients through key Trust serviced including Intermediate Care beds, Community Nursing and therapy, ensuring appropriate placement of patients according to their clinical need.

To develop strong, transparent working relationships with key stakeholders in the Integrated Care System including acute hospitals, social services, and the voluntary sector.

To be responsible for responding to services requiring senior out of hours support 5pm -7pm Monday to Friday and 8am-7pm weekends/Bank Holiday (out of hours). To communicate with the affected service/individual to understand and resolve issues, escalating as required to the Executive Director Manager On-Call.

To be responsible for the leadership of the discharge co-ordinators, flow co-ordinators and/or administrators alongside peer Operations Managers

This is an exciting opportunity to commence a role in a welcoming team with a high profile across the organisation. The team work in an integrated way daily to help support the system and each other.

• Provide senior leadership across the Community Beds and System Operations portfolio
• First level on-call response during service hours
• Ensure activity data and information is recorded and correlated into reports on a daily basis
• Acts in a supportive, informative, and sensitive manner towards patients, relatives, visitors and colleagues at all times.
• To monitor the trigger factors associated with, and when necessary implement the Trusts Escalation Plan in order to minimise service crisis through effective planning.

Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.