Operation Manager/Assistant Manager GP Practice

Primary Care Management Solutions Ltd; Hitchin; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A healthcare management company is looking for an experienced Senior Administrator/Reception Team Lead/Operations Manager for a 2-month interim role in England. The role involves managing day-to-day operations, leading the reception and administrative teams, and ensuring high standards of patient care. Candidates should be proficient in SystmOne and have experience in a healthcare setting. Flexible working arrangements are considered, making this a great opportunity for those looking to make an impact during this interim period.

Qualifications

• Leadership and/or management qualification preferred.
• Strong working knowledge of SystmOne is essential.
• Experience in leading multidisciplinary teams is necessary.

Responsibilities

• Oversee day to day operations during the interim period.
• Lead the reception and administrative team.
• Ensure high standards of patient care and service delivery.
• Manage daily workflows using SystmOne.
• Act as HR lead and ensure compliance with policies.

Skills

Leadership

Management

SystmOne

Confidentiality

Performance management

Healthcare setting experience

Education

Good standard of education with excellent literacy and numeracy skills

Leadership and / or Management Qualification

AMSPAR Qualification

Tools

Docman

AccuRx

ICE

Job description

Larksfield Medical Centre is seeking an experienced Senior Administrator / Reception Team Lead / Operations Manager for a 2 month interim role. The post holder will be responsible for the day to day operational management of the practice, ensuring the smooth running of reception and administrative services and maintaining high standards of patient care throughout the interim period.

The role involves leading and supporting the reception and admin team, overseeing daily workflows, and ensuring confidentiality, effective service delivery, and collaborative working across the practice. Working closely with the practice leadership team, the focus will be on maintaining operational continuity, optimising efficiency, and supporting staff performance in a positive and safe working environment.

A strong working knowledge of SystmOne is essential. The role requires the ability to start at short notice, flexibility, and adaptability. Full time or part time hours and flexible hybrid working arrangements may be considered.

Main duties of the job

• Oversee day to day practice operations during the 2 month interim period
• Lead and support the reception and administrative team
• Ensure high standards of patient care, confidentiality, and service delivery
• Manage and optimise daily workflows using SystmOne
• Work collaboratively with practice leadership to maintain operational continuity and efficiency

About us

Larksfield Medical Centre is a busy GP practice providing high quality primary care services to its local community. The practice is committed to delivering safe, effective, and patient focused care through a collaborative multidisciplinary team. With a strong emphasis on confidentiality, continuous improvement, and staff development, Larksfield Medical Centre strives to maintain efficient day to day operations while adapting to the evolving needs of patients and the NHS.

Job responsibilities

Key Responsibilities

Oversee the day to day operations of the practice, supporting the Business Manager and ensuring staff meet their responsibilities. Provide leadership, line management, appraisals, recruitment, induction, training, and absence management for reception and administrative staff.

Act as HR lead, ensuring compliance with policies and procedures, maintaining training and appraisal records, managing DBS checks, annual leave via Team Net, and supporting staff development.

Manage the clinical system and IT processes, including user access and security for SystmOne, Docman, AccuRx, and ICE. Support staff with searches, audits, templates, rotas, and resolve local IT issues.

Lead governance and operational compliance, including significant events, audits, complaints management, risk management, health and safety, fire safety, COSHH, PAT testing, legionella, and waste management.

Oversee premises, assets, insurance reports, smart card sponsorship, PPG meetings, and liaise with external stakeholders, deputising for the Business Manager when required.

Person Specification

Qualifications

• Good standard of education with excellent literacy and numeracy skills;
• Leadership and / or Management Qualification;
• AMSPAR Qualification;

Experience

• Experience working with the general public;
• Experience working in a healthcare setting;
• Relevant health and safety experience;
• Experience in performance management, including appraisal writing, staff development, and disciplinary procedures;
• Experience in leading multidisciplinary teams;
• NHS / Primary Care General Practice experience;
• Experience in producing agendas and minutes for meetings;

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.