Op RESTORE Referral Coordinator | Imperial College Healthcare NHS Trust

IMPERIAL COLLEGE HEALTHCARE NHS TRUST; Remote; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization seeks an Op RESTORE Referral Coordinator to support veterans with their service-related physical health needs. This remote role requires the candidate to engage with GP practices and NHS Trusts, ensuring clinical information is managed effectively. Responsibilities include providing clinical interrogation of patient records, raising awareness of services, and supporting patient pathways. The position offers flexible working options and career development opportunities. Travel to London or other locations may be required every few months.

Benefits

Career development

Flexible working

Staff recognition scheme

Cycle to Work scheme

Car lease schemes

Season ticket loan

Membership options for onsite leisure facilities

Responsibilities

• Provide clinical interrogation of patient records to determine next steps for onward care.
• Liaise with military charities, NHS England, NHS Trusts to support ongoing treatment for veterans.
• Be proactive in raising awareness of the service across England.
• Support areas for national service improvement to enhance the Op RESTORE service.
• Identify and follow the patient’s pathway linking with social prescribers, GP practices, and non-statutory provision.
• Ensure patients have the necessary knowledge and support to access healthcare and appointments.

Job description

The role of Op RESTORE Referral Coordinator provides specific support to veterans of the Armed Forces who have service‑related physical health needs.

This role is part of Op RESTORE which is a national service to provide support for veterans with service‑related physical health issues. The service provides navigation to the veteran and clinical signposting through NHS and veteran services.

The successful candidate will be linking with GP practices, NHS Trusts and social prescribers to ensure clinical information is available regarding veteran’s service‑related physical health needs and interrogating the clinical information to develop any onward clinical plan.

In conjunction with the Pathway Navigators, a holistic approach is applied to every veteran referred into the service to ensure their health and wellbeing needs are being supported.

The successful candidate can be based anywhere in England – this is a home‑working role with travel expected every few months to London or other parts of England, so the candidate will have adequate provision at home for an office to undertake confidential calls.

Key Responsibilities

• Provide clinical interrogation of patient records to determine next steps for onward care.
• Liaise with military charities, NHS England, NHS Trusts to support ongoing treatment for veterans.
• Be proactive in raising awareness of the service across England.
• Support areas for national service improvement to enhance the Op RESTORE service.
• Identify and then follow the patient’s pathway linking in with social prescribers, GP practices and non‑statutory provision and ensure they have knowledge and support in accessing appointments where necessary.
• Ensure patient has the necessary knowledge and support to access healthcare, further appointments and holistic support where necessary.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Benefits

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Optional benefits include Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

Equal Opportunities

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

The advert closes on Tuesday 23 Dec 2025.