Field Services IT Engineer — On-Site Deployments

Zenzero; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A Managed Services Provider in Leeds seeks an Associate-level Field Services Technician to provide support at customer sites and manage incidents and service requests. The role requires knowledge of Microsoft 365 and troubleshooting skills, alongside experience in Managed Services environments. Full-time employment offers opportunities to engage directly with customers and aid in the fulfillment of service-level agreements.

Qualifications

• Experience with Managed Services Provider.
• Operational understanding of SLAs and Incident Management.
• Ability to work in team-oriented environments.

Responsibilities

• Build and configure end-user devices to standards.
• Visit customer sites for installations and upgrades.
• Provide reactive support for network and server equipment.
• Complete incidents and service requests as defined.
• Ensure Field Services achieve KPIs and SLAs.

Skills

Knowledge of Microsoft 365

Troubleshooting skills

Team leadership

Understanding of ITIL

Tools

ConnectWise Manage

ServiceNow

Remedy

Autotask

Job description

A Managed Services Provider in Leeds seeks an Associate-level Field Services Technician to provide support at customer sites and manage incidents and service requests. The role requires knowledge of Microsoft 365 and troubleshooting skills, alongside experience in Managed Services environments. Full-time employment offers opportunities to engage directly with customers and aid in the fulfillment of service-level agreements.