Onsite Windows Infrastructure & Incident Analyst

Computacenter; East Midlands; On-site; GBP 52,000 - 76,000; Full time

Job summary

Computacenter in Derby is seeking a seasoned Windows infrastructure specialist to join an onsite team supporting an enterprise-scale environment. You will manage Wintel servers, networking and related technologies to sustain critical services and contribute to ongoing technical improvements.

The role focuses on solving complex problems in collaboration with wider teams and customers, while meeting SLAs and participating in remote on-call support outside standard hours.

Qualifications

• Experience in a third line capacity in Managed Services providing specialised support across Windows Server Platforms.
• Excellent troubleshooting skills with the ability to make key technical decisions independently.
• Strong prioritisation and task-management abilities.

Responsibilities

• Offer solutions and workarounds to incidents/problems.
• Work to SLAs and deadlines.
• Review services and application delivery.
• Prioritise and manage several tasks at a time.
• Establish good working relationships with wider teams and customers.
• Keep up to date with advancements in technology.
• Work with a variety of customers to understand their requirements.
• Design, develop, and deploy technologies on Windows Platforms.
• Provide remote on-call out of hours support.

Skills

Troubleshooting

Independent decision making

Prioritisation

Team collaboration

Customer communication

Tools

Active Directory

VMware/VxRail

Exchange 2019/SE

Windows Server

Citrix

PKI

McAfee ePO

Job description

Computacenter in Derby is seeking a seasoned Windows infrastructure specialist to join an onsite team supporting an enterprise-scale environment. You will manage Wintel servers, networking and related technologies to sustain critical services and contribute to ongoing technical improvements.

The role focuses on solving complex problems in collaboration with wider teams and customers, while meeting SLAs and participating in remote on-call support outside standard hours.