On-Call 3rd Line IT Systems Analyst (Windows & VMware)

Computacenter AG & Co. oHG; East Midlands; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

Computacenter AG & Co. oHG is seeking a Third Line Analyst to join an onsite team supporting a secure, enterprise-scale environment in Derby, UK.

You will work across Windows platforms, Active Directory, and virtualization to maintain critical services and deliver projects. The role requires DV clearance (or DV eligibility), strong troubleshooting, and the ability to manage multiple tasks to meet SLA deadlines.

Qualifications

• DV clearance or eligible to undertake DV.
• Experience in a third-line capacity in Managed Services for Windows Server.
• Excellent troubleshooting and independent decision making.
• Strong prioritisation and task management skills.

Responsibilities

• Offer solutions and workarounds to incidents and problems.
• Work to SLAs and deadlines.
• Review services and application delivery.
• Prioritise and manage multiple tasks simultaneously.
• Establish good working relationships with wider teams and customers.
• Keep up to date with advancements in technology.
• Engage with customers to understand requirements.
• Design, develop, and deploy technologies on Windows platforms.
• Provide remote on-call out of hours support.

Skills

DV clearance

SC cleared

Third-line support

Troubleshooting

Prioritisation

Tools

Active Directory

VMware

DNS

Exchange 2019

Windows Server

Citrix

PKI

Job description

Computacenter AG & Co. oHG is seeking a Third Line Analyst to join an onsite team supporting a secure, enterprise-scale environment in Derby, UK.

You will work across Windows platforms, Active Directory, and virtualization to maintain critical services and deliver projects. The role requires DV clearance (or DV eligibility), strong troubleshooting, and the ability to manage multiple tasks to meet SLA deadlines.