Customer Experience Specialist - Helpdesk

CBRE; Doncaster; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits programme

LinkedIn Learning access

2 volunteering days per year

Job summary

CBRE is seeking a Customer Service Advisor to be the first point of contact for the helpdesk, handling all customer and client calls with efficiency and professionalism. You will log requests, provide task details, and support the team with administrative duties to ensure timely delivery of services across CBRE’s UK portfolio.

The role emphasizes customer focus and effective communication, with opportunities to contribute to service improvements and adhere to health and safety standards while

Qualifications

• Experience in a Call Centre environment is desirable.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Able to build good working relationships and maintain a customer-focused approach.

Responsibilities

• Receive and process customer telephone and email requests to ensure timely and effective completion of work.
• Log relevant information into the database and provide task numbers and priority details to callers.
• Provide administrative support including mail distribution, typing, filing, and answering calls to maximise responsiveness.
• Regularly review logged calls to monitor completion times and give feedback to callers.
• Ensure completed and partial tasks are entered into the database to reflect current status.
• Follow logging procedures and act as the focal point for all calls.

Skills

Call Centre experience

Customer focus

Tools

Microsoft Office

Job description

CBRE is seeking a Customer Service Advisor to be the first point of contact for the helpdesk, handling all customer and client calls with efficiency and professionalism. You will log requests, provide task details, and support the team with administrative duties to ensure timely delivery of services across CBRE’s UK portfolio.

The role emphasizes customer focus and effective communication, with opportunities to contribute to service improvements and adhere to health and safety standards while