Telephone Helpdesk Admin

CBRE Group, Inc.; Melton Mowbray; On-site; GBP 21,000 - 31,000; Full time

Benefits offered by this job

Company workplace pension

Staff discount benefits package

Uniform, Laptop and Phone provided.

Job summary

CBRE Global Workplace Solutions is recruiting for a Telephone Helpdesk Admin based at our client site in Waltham. You will support the UK Telephone Helpdesk, coordinate Staff Sales orders across UK sites and perform system administration tasks.

You will deliver first-class customer service, handle telecoms end-user support and produce reports, while adhering to SLAs and KPIs, with duties including stock checks and orders coordination.

Qualifications

• Experience dealing directly with clients, suppliers and visitors.
• Strong telecoms knowledge and customer service mindset.
• Excellent communication, both written and verbal.

Responsibilities

• Provide first-line support for telecoms end users.
• Generate standard and nonstandard reports.
• Coordinate ordering and stock checks for Staff Sales UK.
• Undertake system administration and data backups as required.
• Manage Telephone Helpdesk enquiries and ensure SLAs/KPIs are met.

Skills

Customer service

Communication

Problem solving

Administration

Attention to detail

Typing skills

PC proficiency

Tools

Microsoft Office

Job description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Telephone Helpdesk Admin based at our client site in Waltham.

About The Role

To assist and support in the effective running of the UK Telephone Helpdesk and coordinate orders for Staff Sales which includes conciliating all site orders for UK within dedicated timeframes along with stock checks. To ensure that all services relating to Telephone Helpdesk are provided professionally with particular focus on Customer Service

Information

Working hours: Monday to Thursday 8.30am to 16.30pm, Friday 08.30 - 16.00pm (additional hours as required)

Holiday entitlement and Bank Holidays off

What You’ll Do

• To ensure that a first class, customer focussed service is demonstrated at all times
• To generate both standard and nonstandard reports.
• To undertake system administrative functions including the provision of data base back-ups when required.
• To manage all Telephone Helpdesk enquires.
• To provide first line support for telecoms end users
• To carry out general housekeeping
• To work under the instruction of the client and line manager.
• To advise Associates on best practice within the service provided.
• To cross charge costs when required.
• Undertake Telecoms systems training as required
• To have a full understanding of the Service Level Agreement and Key Performance Indicators applicable to the role and adhere to these.
• Be able to use external Internet systems.
• To carry out the coordination of the ordering of Staff Sales products to all UK sites.
• Carry out stock checks and reconciliation of Waltham Stock of Staff Sales items.
• Cover Staff Sales Shop Assistant based at Mars Melton Mowbray Staff Shops

What You’ll Need

• Previous experience in dealing directly with the client, Suppliers, Customers and Visitors
• Sound knowledge of Telecoms environment
• Good problem-solving skills.
• Excellent customer service skills, face to face and over the phone.
• Excellent communication skills, oral and written
• PC Proficient; Microsoft Office-Word-Excel and Power Point
• Methodical Approach to duties.
• Above average typing skills.
• Ability to work under pressure
• Good administration and excellent attention to detail
• Good understanding of budgets and Finance
• An ability to demonstrate procedure and process management
• The ability to work as part of a team and use own initiative.
• Enthusiasm to grow the business and job role
• Pleasant and confident telephone manner.
• Energetic with a flexible outlook
• A high standard of appearance at all times
• To have a capacity to absorb new information quickly and accurately.
• To produce work with a high degree of accuracy first time with a great attention to detail.
• Good mobile phone and technical knowledge

Other Comments

• Requirement to cover another role when sickness and/or holiday which involves using tills and card readers.
• Essential to be able to drive due to potential travel between Waltham and Melton.
• Company workplace pension
• Staff discount benefits package
• Uniform, Laptop and Phone provided.
• Will be based on site at Mars Waltham

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.