IT Onsite Technician

CMS UK; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working policy

Generous bonus scheme

Up to 25 days holiday (rising to 28)

Private medical insurance

Enhanced parental leave

Disability adjustments per EqualityAct

Job summary

CMS UK in London is seeking an IT Onsite Technician to install, maintain and repair computer systems and equipment. You will provide routine technical support to ensure continuous availability of IT networks, infrastructure and equipment within SLAs.

The role involves asset control, hardware issuance, vendor liaison, and hardware maintenance. A BA/BS or equivalent is preferred, with 2+ years in Windows and ITIL knowledge considered advantageous.

Qualifications

• BA/BS degree or equivalent preferred.
• Broad software application skills desired.
• Demonstrated ability to master new software applications and technologies.
• Prior experience with a ticketing system strongly preferred.
• Proficiency in network skills.
• Must have at least 2+ years’ experience with Windows operating systems and hardware in a computer support related setting; experience working in a networked environment.
• Working knowledge of ITIL service management and its processes is highly advantageous.
• Knowledge of AV systems and telecommunications would be beneficial.

Responsibilities

• Asset control and stock ordering of devices.
• Assist users with hardware issuing or replacement.
• Ensure issues and support requests are resolved within defined SLA.
• Document issues and requests within the ITSM tool.
• Send devices off to repair and liaise with the vendor.
• Adhere to processes and procedures.
• Mobile phones setup.
• Hardware refreshes.
• Support client and internal meeting rooms.
• Daily backup tape changes.
• Hardware maintenance and troubleshooting of storage/storage controllers.
• Replace storage disks and server blades as required.
• Perform daily physical checks of system hardware health and lights.

Skills

Ticketing systems

Windows OS

Network skills

Software applications

ITIL knowledge

Education

BA/BS degree or equivalent

Job description

Role Purpose

As an IT Onsite Technician, you will install, maintain, and repair computer systems and equipment.

Job Description

IT Onsite Technician

As an IT Onsite Technician, you will install, maintain, and repair computer systems and equipment.

You will also provide routine technical support and checks assisting the wider teams to ensure the continuous availability of the IT network, infrastructure, and equipment within the SLA’s.

Key Internal Relationships

Head of IT Service Delivery, Senior IT Support Manager

Based

London - On Site

Hours

35

About The Role

• Responsible for asset control and stock ordering of devices as required.
• Assist users with hardware issuing or replacement as required.
• Responsible for ensuring that issues and support requests are resolved within defined SLA.
• Responsible for ensuring that issues and support requests are documented within the ITSM tool.
• Responsible for sending devices off to repair and liaising with the vendor
• Adhering to processes and procedures.
• Mobile phones setup.
• Hardware refreshes.
• Provide additional support to client and internal meeting rooms.
• Daily Backup Tape Changes.
• Hardware maintenance and assisted troubleshooting of Storage Controllers and Server Controllers.
• Replacement of Storage Disks and Server Blades as and when required.
• Physical daily checks of system hardware health and lights including but not limited to:
  • MER/SER daily checks of Room Systems including Aircon, Fire Suppression and UPS Systems.
  • Switch Upgrades, Console and Backups, some proficiency in network skills.
  • Cable Tracing as required to troubleshoot any issues in Comms Rooms for Server/Network infrastructure.
  • Troubleshooting with onsite wireless issues and deployments, up to and including local surveys.
  • Chaperoning Vendors during maintenance work and tasks.
  • Participate in project work as required, including non-business hour deployments (e.g., nights and weekends).
  • Assisting with Video Conferencing serving our clients in the meeting rooms as required.

About You

Qualifications and experience

• BA/BS degree or equivalent preferred.
• Broad software application skills desired.
• Demonstrated ability to master new software applications and technologies.
• Prior experience with a ticketing system strongly preferred.
• Proficiency in network skills.
• Must have at least 2+ years’ experience with Windows operating systems and hardware in a computer support related setting; experience working in a networked environment.
• Working knowledge of ITIL service management and its processes is highly advantageous.
• Knowledge of AV systems and telecommunications would be beneficial.

What’s in it for you?

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:

Benefits

• Competitive basic salary (reviewed annually)
• Flexible, hybrid working policy
• Generous bonus scheme
• Up to 25 days holiday (rising to 28 days with service)
• Holiday exchange scheme
• Private medical insurance
• Enhanced parental leave
• Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.

If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.