Onsite IT Support Engineer (1st/2nd Line) - 12mo Secondment

Nationwide Building Society; Cheltenham; On-site; GBP 41,000 - 81,000; Full time

Benefits offered by this job

25 days holiday pro rata

Private medical insurance

Competitive pension

Annual performance-related bonus

Training and development

Job summary

Nationwide Building Society is seeking a proactive IT end-user services specialist for a 12-month secondment onsite at our Swindon office. You will provide face-to-face and occasional remote 1st and 2nd line support across Windows 11, MS 365, and device configurations, ensuring smooth daily operations.

The role requires strong communication, analytical thinking, and ITIL awareness, with experience in ServiceNow and a broad familiarity with O365, Windows, macOS, iPadOS, and iOS.

Qualifications

• Must be able to triage incidents with analytical and technical mindset.
• Solid knowledge of O365, Windows, macOS, iPadOS/iOS.
• Experience with IT service management tools such as ServiceNow and ITIL.

Responsibilities

• Face-to-face and occasional remote 1st and 2nd line support to colleagues.
• Support issues across End User Services on Windows 11, Microsoft 365, and devices.
• Provide hardware and software support.
• Configure and set up devices.
• Handle device replacements and exchanges.
• Collaborate with internal teams and external partners to meet KPIs and SLAs.

Skills

Positive attitude

Communication

Interpersonal skills

Analytical mindset

Attention to detail

Shift flexibility

ITIL awareness

Tools

ServiceNow

Job description

Nationwide Building Society is seeking a proactive IT end-user services specialist for a 12-month secondment onsite at our Swindon office. You will provide face-to-face and occasional remote 1st and 2nd line support across Windows 11, MS 365, and device configurations, ensuring smooth daily operations.

The role requires strong communication, analytical thinking, and ITIL awareness, with experience in ServiceNow and a broad familiarity with O365, Windows, macOS, iPadOS, and iOS.