Onsite Support Engineer

LA International; Southampton; On-site; GBP 276,000 - 413,000; Full time

Job summary

LA International in Southampton is seeking an Onsite Support Engineer to manage fault calls, service requests and planned changes at a global account's head office. You will provide deskside support, OS configuration, AD administration and hardware repair, building strong relationships with end users including VIPs and senior management.

You must communicate at all levels, stay organised, and maintain detailed documentation while taking ownership of complex cases and delivering end-to-end

Qualifications

• Personable with the ability to communicate at all levels
• Strong organisational and admin skills
• Attention to detail
• Deskside capabilities
• S-NOW experience
• Office 365 proficiency
• Windows 11 proficiency
• Asset management
• Documentation creation

Responsibilities

• Manage fault calls, service requests and planned changes
• Provide Smart-Hands support and manning PC/Laptop builds
• OS configuration and AD administration
• Hardware repair where needed
• Build relationships with end users including VIPs and senior management
• Take ownership of complex cases and ensure end-to-end resolution

Skills

Communication skills

Organisational skills

Attention to detail

Deskside support

Tools

S-NOW

Office 365

Windows 11

Asset management

Documentation creation

Job description

Onsite Support Engineer

Location : Southampton

Opportunity to work with a Global customer account, at their Head Office in Southampton. The role itself encompasses managing fault calls, service requests and planned changes, Smart-Hands support and manning PC/Laptop builds, OS configuration, AD administration, some hardware repair. This position will require an engineer capable of building key relationships with end users, including VIP/Executives/Senior Management and their support staff. Capable of taking ownership of complex cases and managing end to end resolution.

Mandatory skills:

• Personable - Must be able to communicate at all levels and represent at the highest level
• Strong organisational and admin skills
• Attention to detail
• Deskside capabilities
• S-NOW
• Office 365
• Windows 11
• Asset Management
• Documentation creation

Desirable skills:

AV support (or a willingness to learn)

Contract details

Recruitment Type: Contractor

Rate: £200 Inside

Location of role: Southampton

Target Start Date: asap

Target End Date: 31/12/26

Company background

LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported.

We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply.

If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.